Casey Byrd Email and Phone Number

Providing world class sales and service for the Seattle Kraken Premium Suites, Moet Club, & Ice Seat members.

Managing the Guest Services staff and daily operations at the Kraken Community Iceplex. Establishing the Kraken Community Iceplex as the predominant ice facility in Greater Seattle through excellent customer service.

Administrative Assistant to the Assistant Comptroller, Strategic Planning. Providing administrative support to the Business Services department, which is responsible for business operations of the agency and management of statewide business staff. Focused in the General Disbursements and Purchasing Unit.Located at the Washington State Department of Corrections Headquarters.

Laid off due to COVIDDirected and oversaw daily operations of the brand new facility, Ensured excellent customer service and guest experience, Hired and trained qualified personnel according to standards, Supervised and evaluated staff, Managed approximately 80 associates' weekly schedules and payroll, Organized and coordinated guest service and restaurant operations to ensure maximum efficiency, Ensured supplies and equipment were adequate in quantity and quality, Handled customer… Show more Laid off due to COVIDDirected and oversaw daily operations of the brand new facility, Ensured excellent customer service and guest experience, Hired and trained qualified personnel according to standards, Supervised and evaluated staff, Managed approximately 80 associates' weekly schedules and payroll, Organized and coordinated guest service and restaurant operations to ensure maximum efficiency, Ensured supplies and equipment were adequate in quantity and quality, Handled customer complaints when necessary, Assumed responsibility of budgeting and monitoring expenses for all Retail Merchandise, Responsible for Retail inventory and maintenance, Enforced adherence to regulations and quality standards of Troon Golf and Sanford Health, Ensured all records are kept properly and consistently, including daily logs and safe counts, Reviewed Banquet Event Orders and properly set up for all corporate events, Problem solved associates’ work-related issues Show less

Planned, set up, and managed all game day events in the ballpark. Developed production sheets and scripts for all game day positions, Oversaw all timing of special events, the directing of music selection, and planned in-game entertainment. Created operational publications, such as the game scripts for all operational positions, all home and visiting team timelines, and any special game information. Responsible for establishing game day budgets, purchasing all in-game materials, and maintaining… Show more Planned, set up, and managed all game day events in the ballpark. Developed production sheets and scripts for all game day positions, Oversaw all timing of special events, the directing of music selection, and planned in-game entertainment. Created operational publications, such as the game scripts for all operational positions, all home and visiting team timelines, and any special game information. Responsible for establishing game day budgets, purchasing all in-game materials, and maintaining all promotional items. Coordinated all operational staffing needs and assisted facility managers in upkeep. Hired, trained and managed game day interns, full and part time. Maintained and submitted payroll for all game day staff. Shared creation responsibilities of team's creative materials for social media, website, sponsorship, and printed materials. Show less

Acted as a liaison between the team and all corporate sponsors and ensured all partners' receivables were met. Responsible for daily updates to sponsorship databases and spreadsheets, managing daily credit card settlements and all incoming checks and cash, making all deposits to the team bank account, and working in conjunction with the team's accountant

Performed pre-game and in-game at the Birdcage. Hosted live, interactive segments on-field to Canaries fans in attendance. Directed fan participants through in-game promotional games and events. Interacted with fans throughout the game, and greeted the public throughout the ballpark. Improvised with changing details on the spot and made sure to always keep up a friendly and excited demeanor.

Planned, set up, and managed all game day events in the Denny Sanford Premier Center. Developed production sheets and scripts for all game day positions, Oversaw all timing of special events, the directing of music selection, and planned in-game entertainment. Created operational publications, such as the game scripts for all operational positions, all home and visiting team timelines, and any special game information. Responsible for establishing game day budgets, purchasing all in-game… Show more Planned, set up, and managed all game day events in the Denny Sanford Premier Center. Developed production sheets and scripts for all game day positions, Oversaw all timing of special events, the directing of music selection, and planned in-game entertainment. Created operational publications, such as the game scripts for all operational positions, all home and visiting team timelines, and any special game information. Responsible for establishing game day budgets, purchasing all in-game materials, and maintaining all promotional items. Coordinated all operational staffing needs and assisted facility managers in upkeep. Hired, trained and managed game day interns, full and part time. Maintained and submitted payroll for all game day staff. Shared creation responsibilities of team's creative materials for social media, website, sponsorship, and printed materials. Show less

Acted as a liaison between the team and all corporate sponsors and ensured all partners' receivables were met. Responsible for daily updates to sponsorship databases and spreadsheets, managing daily credit card settlements and all incoming checks and cash, making all deposits to the team bank account, and working in conjunction with the team's accountant

Performed pre-game and in-game at the Denny Sanford Premier Center. Hosted live, interactive segments on-field to Stampede fans in attendance. Directed fan participants through in-game promotional games and events. Interacted with fans throughout the game, and greeted the public throughout the ballpark. Improvised with changing details on the spot and made sure to always keep up a friendly and excited demeanor.

Solicited area businesses for sponsorships, season and group tickets, Professionally managed customer accounts, Built positive relationships with customers and grew account base for the Sioux Falls Stampede, Sold tickets through Ticketmaster systems, Distributed sponsor-purchased promotional tickets to all businesses in the Sioux Empire community

Researched and generated lists of potential customers, Made 50-100 cold calls per day, Provided input on presentations and sales literature, Helped develop client relationships and retain existing accounts, Assisted in evaluating new sponsorship opportunities, Learn and apply sales techniquesMaintained sales records, Solicited area businesses for sponsorships, season and group tickets, Built positive relationships with customers and grew account base for Sioux Falls Canaries, Sold tickets… Show more Researched and generated lists of potential customers, Made 50-100 cold calls per day, Provided input on presentations and sales literature, Helped develop client relationships and retain existing accounts, Assisted in evaluating new sponsorship opportunities, Learn and apply sales techniquesMaintained sales records, Solicited area businesses for sponsorships, season and group tickets, Built positive relationships with customers and grew account base for Sioux Falls Canaries, Sold tickets through Ticketmaster systems during Canaries game days Show less