A cloud-based autonomous endpoint management SaaS platform.- Prioritized features and quarterly roadmap based on analysis of customer expansion and growth opportunities aligning with sales strategy and addressable market.- Repeatedly achieved KPI targets of new features- Managed cross organization efforts to follow data usage compliance requirements for GDPR.- Conducted over 30 customer and prospect interviews to gain customer empathy, insights, and new feature ideas.- Collaborated with content and product marketing teams to socialize new features including external blog posts, webinar content and tech boosts.- Hosted and participated in monthly product webinars with audiences of over 100 customers and prospects.

Centivo acquired Apostrophe Inc. An innovative health plan for self-funded employers founded on the belief that everyone deserves quality care at a price they can afford.- Spearheaded Agile, Scrum, and Kanban product roadmapping and development, facilitating 50+ feature releases through effective grooming, documentation, and cross-functional training.- Conducted internal and external user interviews to inform requirements for future browser and mobile feature enhancements.- Served as the product SME, supporting the implementation and operationalization of 100+ new and renewed projects.

Centivo is a new type of digital health plan anchored around leading providers of value-based care. Centivo saves self-funded employers 15 percent or more compared to traditional insurance carriers and is easy to use for employers and employees.Our mission is to bring lower cost, higher quality healthcare to the millions of working Americans who struggle to pay their healthcare bills. With Centivo, employers can offer their employees affordable and predictable costs, a high-tech member experience, exceptional service, and a range of benefit options including both proprietary primary care- centered ACO models as well as traditional networks.For more information, visit centivo.com or follow us @Centivo on LinkedIn or @CentivoHealth on Twitter.

Intelligent Health Benefits platform delivering better benefits for less money to self-insured plan sponsors.- Enhanced financial reconciliation data flow to capture missing use cases that led to incorrect payments to both members and providers in addition to impacting reporting.- Designed and implemented an automated system to create standardized health plan documentation reducing hours of manual work to minutes.- Served as the SME for system and reporting debugging for data and financial processing, employing SQL for in-depth analysis and issue resolution.

Delivered tailored infrastructure solutions for collocation and cloud.- Managed complex cloud and data center projects, bridging various platforms, vendors, technologies, and ensuring seamless integration.- Successfully led and completed diverse projects with 100 customers in five months, emphasizing open and effective communication skills.- Directed project teams while focusing on risk management and meeting compressed timelines.- Drove best practices within implementation team during ServiceNow implementation and become SME.

Infrastructure Services for healthcare technology company focused on building new data center to house hosting operations.- Developed architectural artifacts for 50+ Cognizant and third-party products utilizing Visio and SharePoint.- Created and managed architecture governance process to evaluate and review architecture frameworks, including IaaS, PaaS, and SaaS.- Led multi-departmental collaboration to establish architecture standards for Greenfield data center hosting multi-tenant private and public cloud solutions to meet HIPAA, SOC, and HITRUST controls.- Developed uses cases to standardize a software defined data center, enhancing shared service offerings.- Mentored and trained colleagues on technical solutions and policies.- Communicated complex information to varied audience levels.SKILLS and TECHNOLOGIES USEDProcess Ownership, Requirements Gathering, Risk Assessment, VMWare Technologies, HA/DR Planning, Citrix Xenapp and Netscaler, F5 Solutions, IIS, DNS, SSL Certificates, MS AD

Software solutions that help organizations enhance revenue growth, drive administrative efficiency, improve cost and quality of care, and improve the member and patient experience.- Delivered a successful end-of-life software upgrade for company's largest hosted customer, taking them from a high-risk situation to a well-managed project.- Managed a variety of customer hosted environments totaling 1,000+ servers to include news builds, application rollouts, upgrades, maintenance windows, and operational support.- Directed implementation teams of 15+ professionals, ensuring efficient task execution and issue resolution.- Established and maintained customer and vendor relationships; serving as the primary liaison during project lifecycle and support phases.

Hired as an associate in the Consulting Services Academy; consisting of six weeks of product & technical foundations training for company’s flagship products, QNXT. Graduated academy and accepted role as a Project Analyst in Project Support Office (PSO) managing schedules, burn reports, & resource assignments. After three months in PSO, transitioned to Hosting Services as an Environment Manager (EM) serving as an environment and technical project manager:• Manage team of shared technical implementation specialists as part of larger project team• Partner with the Project Leadership team and Sales Executives to develop and implement an agile approach to software implementation• Serve as a liaison between internal and external project teams• Create environment builds, application deployments, firewall requests, database endpoint creations, storage requests, DNS entry, VPN\​Globalscape requests

As a client services representative, I am a clear communicator with experience in technical project management. I've managed technical projects ranging from the implementation of an enterprise web and mobile solution for a chain of 12 separately branded restaurants to project management for a rich internet application for Microsoft’s Health and Human Services division.

• Responsible for developing and maintaining the company social media presence including Facebook, Twitter, and Blog. • Create and managed the weekly newsletter for company partners and clients.• Write and edit proposals and contracts for existing clients and prospects.

Single point of contact for all customer services to include reservations, buildingoperations and sales. Answered phones, strung racquets, managed building usage.

Intern for Sabrina Cole, Victim/Witness Assistance Coordinator• Gained experience in a court room setting and witnessed the realities of how judicial system works and procedures involved.• Obtained a professional working relationship with victims during criminal justice process.• Performed clerical duties and learned the importance of organized paperwork and filing with regards to obtaining and reporting statistics to the Department of Criminal Justice Services.

Employee of the month April 2007• Performed clerical duties• Interacted with and provided information to members allowing me to be resourceful and think on my feet

• Learned the responsibilities of having a leadership position• Performed clerical duties with organization of children’s paperwork• Interact with the children while still maintaining a professional relationship with parents and maintain authority over children