Casey Jones Email & Phone Number

Texas, United States

• Design and develop asynchronous, interactive modules using Articulate Rise and Storyline to ensure all crisis center volunteers and staff are trained in company protocols.
• Built interactive job aids in Storyline to enhance employee performance, consistency, and accuracy while supporting contacts in crisis.
• Partnered with stakeholders to develop eLearning modules communicating changes in messaging interfaces and case record documentation features in Salesforce.
• Conduct quality reviews, course revisions, maintenance, and conversions to ensure learning modules meet 988 Suicide and Crisis Lifeline Suicide Safety Policy and guidelines

• Mentor current members progressing through the Applied Instructional Design Academy.
• Provide feedback and make suggestions for improvement on member eLearning deliverables, including Articulate Storyline, Articulate Rise, Camtasia, Vyond, Design Documents, and Storyboards.
• Serve as an Instructional Design subject matter expert including needs assessment, design, development, accessibility, and assessment best practices.

• Designed and built dynamic eLearning experiences grounded in adult learning theories, using various authoring tools (Articulate Rise, Articulate Storyline, Camtasia, and Vyond).
• Developed safety modules, soliciting and implementing SME feedback during multiple iterations, to drive behavior change and reduce safety incidents among 12,000 transportation associates monthly.
• Partnered with stakeholders to develop an efficient microlearning video format to encourage completion of non-mandatory training for third-party drivers.
• Conducted quality reviews, course revisions, maintenance, and conversions to ensure learning modules meet current company compliance, safety, design, and accessibility standards.
• Collaborated with subject matter experts, program managers, and other stakeholders to understand training needs, develop learning objectives, and structure complex content into user-friendly, easily digestible modules.
• Established, influenced, and communicated guidelines and recommendations for process and procedure related to instructional design.

Carrollton, Texas, United States

• Evaluated existing content for its instructional value, redesigned courses, and implemented to 500+ learners, increasing successful course completion from 72 to 84 percent of learners.
• Mentored adult learners on instructional design principles, including the ADDIE and SAM models and recommended engaging training solutions to increase learner participation to 94 percent.
• Converted instructor-led training to virtual instructor-led training and eLearning modules, managing implementation for 150+ course participants to maintain progress during unexpected building shutdowns.
• Collaborated with Subject Matter Experts, ensuring accuracy and relevancy when creating courses in a variety of modalities, including ILT, vILT, eLearning, micro-learning, video lessons, and job aids.
• Conducted needs analysis to identify learning gaps, implemented customized learning during group and one-on-one coaching, tracked learner performance and measured knowledge acquisition through assessments aligned with.
• Guided the design, development, and implementation of grade level instruction for 2500+ diverse learners including project-based activities, peer-to-peer interactions, and blended learning opportunities.

• Onboarded and trained new employees using facilitator guides, Instructor-led training, and on-the-job training shifts.
• Provided coaching and development to new and seasoned employees.
• Managed the schedule for 30+ employees.
• Insured proper adherence to company policies, including sanitation, procedures, and ethics,
• Maintained high standards of customer service and effective teamwork during high-volume, fast-paced operations.

Instructional Design | Elearning Development

Applied Instructional Design Credential This credential was issued by Learning Strategy and Design and verified through Credly..

Bachelor Of Arts (B.A.), English Language And Literature | Sociology