Network alarm monitoring for their Unified Network and CPA Diagnosis and troubleshooting of issues found in the network such as packet loss, low light levels, connection degrades and othersWorking with site techs using company approved methods in order to perform maintenance and/or problem issues.Working hand in hand with other engineers in order to come up with the best solutions to problems facedCreating, updating and dispatching tickets to sites within monitored scopeUpdating fellow engineers and management on issues that may have arisen, or even may arise at the end of every shift worked