Casey Kautz Email & Phone Number

My objectives are to find a rewarding career where I can maximize my management skills, and support my community in anyway I can. My goal is to learn something new every day while building meaningful and positive relationships. Quality Assurance/IT Professional with several years of experience in Desktop Support positions within small, medium, and large businesses. Solid understanding of Communication technologies, LAN/WAN infrastructures, VOIP services, and business intelligence systems including reporting, data collection, dashboard creation and management for executive decision making. Exceptional client relationship building capabilities that foster successful outcomes and customer retention rates.

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  Senior Technical Support Specialist

  Geotab

  Apr 2021 - Present - Las Vegas, Nevada, United States

  Process client requests and technical escalations (product issues, feature requests) from varying inbound channels. Including both phone and email Creating and maintaining JIRA tickets working direct with Solutions Engineering, Sales and Customer CareDocument processes (KCS) and resolutions via Salesforce while coaching teammates and maintaining top case count plus 100% QA/SLA ratingProvide exceptional service to both internal stakeholders and external clients/partnersAssist with training new team members through 90-day probationary period SME on telematics hardware, software, cameras, HOS/ELD, Tachograph and KeyboxDetailed knowledge of company Order Processing, Fulfillment, Installations and RMAs processes