Casey Wilson Email & Phone Number

American Fork, Ut, Us

Lehi, Utah, Us

Highly skilled and results-driven Customer Success Manger with a proven track record of driving customer satisfaction in the dental software industry. Leveraging a strong background in customer relationship management, I am adept at understanding the unique needs of dental practices and tailoring solutions to ensure their success. With a customer-centric approach, I have successfully built and nurtured long-lasting partnerships, resulting in increased adoption, reduced churn, and upselling opportunities. My excellent communication and interpersonal skills allow me to effectively collaborate with cross-functional teams, including sales, product development, and support, to deliver exceptional customer experiences.

Provo, Utah, Us

Dynamic and accomplished Sales and Marketing Director with a successful background in driving revenue growth and brand recognition for a local hotel enterprise. Demonstrating expertise in crafting innovative marketing strategies and executing comprehensive sales initiatives, I consistently exceeded targets and achieved exceptional results. Generated incremental revenue for the hotel portfolio by creating leads and building group reservations for two distinct hotel brands in our Utah County. Built and maintained relationships with local universities and businesses to ensure we met or exceed our revenue goals year-over-year.

Park City, Ut, Us

Successfully completed an internship at Deer Valley Resort, a renowned mountain resort in Utah. During my internship, I gained valuable hands-on experience across various departments, including guest services, operations, and event management. I consistently demonstrated a strong work ethic and a willingness to go above and beyond to ensure the highest level of customer satisfaction. I effectively assisted guests with inquiries, provided support during events, and contributed to the seamless operation of resort activities. Through my internship, I honed my communication and problem-solving skills, collaborating with a diverse team to address guest needs and resolve issues efficiently. I also had the opportunity to learn about the intricacies of resort operations

Lehi, Utah, Us

As a Guest Relations Specialist at the Young Living Essential Oil call center, I excelled in providing exceptional service to customers in the essential oil industry. With a deep understanding of the benefits and uses of essential oils, I effectively assisted callers in selecting the most suitable products to meet their needs. I actively listened to their concerns, answered inquiries, and addressed any issues with professionalism and empathy. Through my strong communication skills, both verbal and written, I built a strong rapport with customers and ensured their satisfaction throughout the interaction. I managed a high volume of calls and inquiries, consistently providing accurate and timely responses. By leveraging my organizational abilities, I maintained detailed records of customer interactions, ensuring seamless follow-up and personalized service.

Created a company from the ground up. Researched product sourcing, online presence, marketing, and event venues. Generated hype by attending local vendor events and promoting our product and services both in-person and virtually. Procured event space and generated leads for vendors to host a successful vendor events.

Altrincham, Cheshire, Gb

Employed empathy, engagement, and acknowledged customer frustrations to retain them as long term customers with Directv. Ranked as the highest on the team for several months with Directv at Convergys and was awarded several incentives for being the highest in sales. Strong ability in helping others understand the technology and giving directions virtually.