Internal communications, change communications, and employee engagement.

Building the foundations of a strong, cross-skilled, and independent communications and stakeholder management function for the new Office for Environmental Protection.* Managing the creation of the new brand* Product owner for the new website and intranet* Facilitating the creation of the organisation's mission statement* Design of the team roles* Managing the interface with Defra communications colleagues* Advising the Chair, Chief Executive, and senior management team

Ofwat launched its 'Time to Act, Together' strategy in October 2019 and wanted to engage and mobilise its people.* Supporting the transformation team in forming, storming, and norming and agreeing, planning, and mapping its activity – to enable communications planning.* Developing and implementing internal communications and engagement for a new strategy, including effective communications and engagement activity supporting the key change project milestones.* Influencing the transformation team and senior leadership team’s change management approach and tactical interventions, including a shift from one-way tell to two-way engagement.* Building strong and constructive relationships with the corporate internal communications team.* Agreeing an approach to managing change communications, clash planning communications, and reinforcing change through a pipeline of strategy stories.* Promoting the idea of working out loud and developing supporting internal communications channels and approaches.* Designing and facilitating consultation and engagement events.

The ESFA was formed in April 2017 following the merger of the Education Funding Agency and the Skills Funding Agency. The newly-formed Customer Experience, Digital and Data Directorate wanted to improve how it communicates with the wider Agency and Department.* Supported the Data Science leadership team in developing a new target operating model and engaging their teams in adopting new ways of working* Developed a communications strategy and plan for Data Science, informed by audience research, and including channels recommendations* Created a communications strategy and stakeholder management plan for the first phase of the Customer Experience change programme (restructure/ service redesign/ digital transformation)

Leading the development and delivery of a coordinated programme of internal communications campaigns that are aligned to the corporate internal communications strategy and support the company to achieve its business goals through positive staff engagement.Leading the development and delivery of strategic communications programmes, working with colleagues and other stakeholders to deliver timely, targeted, creative and effective internal communications that meet defined objectivesOverseeing the work produced by the Internal Communications team, ensuring it is consistent with the internal communications strategy and overall corporate affairs programmeUsing a strong understanding of the business’ strategic goals, performance and audiences to provide informed communications support to stakeholders and deliver clear and compelling communications to the audienceDeveloping and delivering creative, effective, consistent and cost-effective communications and channels that enable targeted and timely staff engagementDevising and leading an ongoing programme of measurement to evaluate the effectiveness of communications and to help improve future communications, managing third-party supplier(s) to deliverManaging and leading team members, developing, motivating and inspiring high-performing, strategic internal communications professionals that successfully deliver the internal communications strategy for HS2Deputising for and working with the Head of Internal Communications to build and continuously develop the service offering and standards for internal communications across HS2

• Leading the development and end-to-end delivery of strategic communications programmes, working with colleagues and other stakeholders to deliver timely, targeted, creative and effective internal communications that meet defined objectives• Using a strong understanding of the business’ strategic goals, performance and audiences to provide communications support to stakeholders and deliver clear and compelling communications to the audience• Building strong stakeholder relationships with senior managers, supporting them to define their communication requirements, providing strategic advice and engaging them to deliver internal communications in line with best practice• Developing and delivering creative, effective, consistent and cost-effective communications• Working collaboratively with other teams in corporate affairs to develop and deliver unified internal and external communications

• Working with the Chief Executive and Chief Operating Officer to develop and agree an internal communications strategy and operating plan• Supporting the cultural shift required to meet financial and customer service targets• Reviewing the channels strategy and developing and running a set of cost-effective and efficient two-way communications channels to reach a non-office-based frontline audience• Enabling senior managers and leaders to engage frontline colleagues in change initiatives to achieve business objectives• Designing and delivering exciting and motivational campaigns to explain and reinforce the Travelodge strategy, narrative and values• Creating an intranet news service and an internal social media platform to inform and enable hotel managers to communicate with their teams and hotel support colleagues• Upskilling and coaching operational project managers on change communications• Embedding communications into the corporate change management process and templates• Supporting major change such as insourcing, embedding customer insight and action planning into operations, combatting the drop in customer satisfaction in the warmer months, and rethinking our cleaning processes and approach, and introducing new branding and advertising

• Developing and delivering ongoing communications that help employees to better understand the strategic business plan, including the desired cultural and behaviour change required• Leading some corporate communications activities including biannual management conferences, ensuring messages are aligned to NR strategy and co-ordinated with any external communications• Providing strategic communications advice and guidance to key stakeholders across the business, encouraging them to reflect NR strategy in their local communications and translate it for their audience• Supporting stakeholders to communicate and embed activities to deliver their strategic objectives• Anticipating stakeholder needs and making recommendations to stakeholders• Constructively challenging stakeholders who do not take a strategic approach to communications, explaining the challenge and recommending alternative solutions• Encouraging two-way communications and establishing processes for incorporating learning into communications and feeding it back into the business• Providing best practice communications support and advice, identifying opportunities for creativity and innovation in Network Rail communications• Developing a network of internal communications specialists to enable a better quality of communications and engagement across the business• Developing and implementing a line manager channel strategy that reflects the new organisational structure, is cost-effective, and meets the needs of our audiences•Providing clear, timely and succinct communications to line managers, to help them lead their teams and communicate effectively

• Developing and implementing internal communications and employee engagement strategies• Leading on the creation and implementation of Ofqual’s values and behaviours• Managing staff survey and action planning• Identifying and developing of appropriate channels for internal communications including intranet development and events management and team briefing system development• Delivering a communication planning process for Ofqual employees across the organisation• Advising senior staff on how communications can help them achieve their objectives• Reporting to the Chair and Chief Executive on internal communications issues providing feedback and evidence based advice• Embedding a solid understanding of Ofqual's business, remit, strategy, goals, objectives and vision and throughout the organisation• Promoting two way communications channels across Ofqual• Supporting major change such as relocation, recruitment, induction and demerger programmes

Developing a professional corporate communications service within the Open University, working widely with internal clients to formulate plans for activity.• Creation and deliveryof the University’s internal communications strategy• Communicating strategic direction to staff and gathering and analysing feedback for the Vice-Chancellor’s Executive.• Developing efficient regular, and regularly evaluated, communications channels for all staff• Creating an University internal communications service through Key Account Management• Co-ordinating project and functional communications using an Internal Communications Network• Editing the staff newsletter, intranet news and the monthly communications briefs.• Working closely with managers to develop effective unit-specific plans and systems for communication.• Support managers’ ability to communicate effectively during change projects and to increase the effectiveness of change communication.• Managing the planning and delivery of Corporate Communications activity and budgets (£49,000).• Working with HR to develop line managers’ communications competencies• Planning and delivering internal events supporting Corporate Communications activity, including the Vice-Chancellor’s Open Forum series• Gathering intelligence on staff issues and corporate morale and preparing regular reports for the Vice-Chancellor’s Executive on Corporate Communications issues• Management of 2 Communications Officers and contribution to unit management

• Managing and delivering the University’s internal communications strategy.• Continuously monitoring and providing the Senior Management Team with reports on key University “issues” (so that preparations can be made and communication is proactive not reactive).• Providing support for consultation and feedback within the University community.• Evaluation of internal communications activities.• Development and implementation of new tools as required (e.g. cascading briefing, e-bulletins).• Working with specific departments and managers to produce internal communication campaigns (to manage change effectively).• Organisation of staff social events to build community and make staff feel valued.• Management and planning of a varied programme of events creating opportunities for staff to have dialogues with each other and with management.• Editing and managing the publication of the staff newsletter, ensuring it aligns with University information needs.• Managing, editing and developing the University’s intranet (including blogs, podcasts and vodcasts).• Provision of ad hoc training and workshops on internal communication tools and techniques.• Management of the Internal Communication budget (£43,500).• Supervision of the Internal Communications team (2 staff members with additional temporary support).

Online Communications Officer, reporting to the Internal Communications OfficerResponsibilities and Skills gained:• Maintenance and development of the intranet and website supporting communications objectives• Provision of training in web communication tools and techniques• Provision of support and advice for departmental websites and online projects• Creation of bespoke websites for projects and income-generating activities

Internal Communications Manager (Maternity Cover), reporting to the Director of Corporate AffairsResponsibilities and Skills gained:• Updating the group-wide intranet daily and creating additional subsites as well as approving those of others.• Drafting, proofing and sending internal communication briefs • Organising quarterly management briefings and monthly “Technology Action Showcases”• Advising on the creation and implementation of internal communication plans with line managers.