Quality Assurance Team Lead/Trainer
Enhanced quality standards by developing systems designed to significantly improve product reliability and exceed quality benchmarks.Led and mentored a diverse team, emphasizing quality importance through comprehensive training, resulting in improved performance and adherence to quality standards.Managed the Infinity QS data collection system, ensuring accurate variable/attribute data input, and maintained product files, contributing to the streamlined quality assurance process.Initiated and led continuous improvement projects, formulating quality action plans that achieved and surpassed quality assurance objectives through strategic inspection criteria and procedures.Maintained and coordinated calibration of quality testing equipment, ensuring consistent quality control and adherence to product specifications.Facilitated inter-departmental communication and collaboration, effectively coordinating with supervisors, managers, and teams to maintain quality standards and plant objectives.Acted as the primary coordinator for quality control training, significantly enhancing team capabilities in inspection and testing activities.Oversaw customer complaint investigations and corrective actions, improving product quality and customer satisfaction.Demonstrated exceptional leadership in the Quality Manager's absence, setting priorities for quality staff to maintain product quality standards.Exhibited outstanding communication skills, ability to meet deadlines under pressure, and a commitment to exemplary customer service, reinforcing Graham Packaging’s value proposition.