Casey Linehan Email & Phone Number

United States

San Francisco, California, Us

San Francisco, California, Us

Supported the development of the new HubSpot + Coda Pack (integration) through 2022 and now serve as the Volunteer Product Manager overseeing the pack alongside two Volunteer Engineers and Solution Architects as part of a pilot program. Responsibilities include helping prioritize feature requests and other pack work, supporting the Customers Team as a solution expert, and engaging with customers directly to support and understand their use cases.

San Francisco, California, Us

Lead Coda's Customer Success Management team, supporting our largest and most complex accounts, developing our Customer Success strategy, and building out supporting processes and systems.

San Francisco, California, Us

- Co-wrote proposal for Digital Success team, resulting in creation of a four person team that automatestouchpoints for 150+ Enterprise customers- Launched a new Customer Success Platform, Vitally, improving visibility into customer usage and health as member of the implementation team- Led team of 6 Associate CSMs in Fall 2022 to Feb 2023, building out vision and systems for a new success model to drive user adoption and retention. Team was disbanded in restructuring.

Cambridge, Massachusetts, Us

Continue supporting Strategic Accounts leadership in the newly formalized Team Lead role through:- Recruiting and hiring- Weekly 1:1s with newer team members- Programmatic ownership of mentoring program, office hours, and other team resources- Supporting weekly forecasting motions- And other ad hoc forms of support

Cambridge, Massachusetts, Us

Consult remotely and in person with HubSpot’s highest value customers on their strategic initiatives, business operations, and systems architectures to help them grow better with HubSpot. Exceeded all individual performance targets in 2020 with 110% weighted attainment, 111% C$R attainment, and 106% RR attainment. Averaging 109% average target attainment YTD.Help grow the now global Strategic Accounts segment through hiring, mentoring, training, and programmatic leadership. - Helped hire 15+ team members and rewrite interview kits with DI&B focus as part of the NAM SA interview panel.- Mentor new team members and deliver Creative Problem Solving training to all new CSMs in AMER.- Helped Learning & Development create a Business Acumen training for the global Customer Success team.- Segment representative on the NAM CSM DI&B panel, leading and participating in content clubs and driving semi-annual segment level surveys.- Global Team Development and DI&B Lead for Strategic Accounts overseeing program working groups focused on Team Learning, Remote Inclusivity, Playbooks, and Recruiting + New Hire Experience. Deliverables have included a peer driven passive sourcing process, updated mentor and new hire checklists + guides, refreshed playbook templates, new trainings, and team building activities to promote psychological safety.- Global Systems Co-Lead for Strategic Accounts, helping improve the collection, submission, and tracking of systems requests and deepen relationships with business partners in Operations and Revenue Product groups internally.- Completed the Emerging Leaders Program and Manager Foundations training.

Cambridge, Massachusetts, Us

Helped develop a high touch, consulting based service model for HubSpot's highest value and most complex customers as the third global Strategic Accounts hire. Led project to overhaul internal documentation and resources for the Professional Services org. Developed and trained new Professional Services hires on a new Risk Identification and Mitigation model. Global Customer Success top performer H1 FY 2018. Five time Monthly Global CS Top Performer.

Cambridge, Massachusetts, Us

Helped 120 Enterpise customers grow better on HubSpot by driving product adoption, improving processes, and working with other Customer Success and Product teams to solve customer roadblocks. Exceeded monthly C$R targets with 105% average attainment.

Cambridge, Massachusetts, Us

Supported 185 customers and drove MRR growth alongside the Sales and new Renewal Management team. Trained new hires on how to deliver effective consulting calls, create actionable reports, and improve online lead conversion rates. Helped the HubSpot Academy team plan, write, and film HubSpot’s Content Marketing Certification, which has since been taken by thousands of users.

Cambridge, Massachusetts, Us

Led all strategic support, sales, and renewal conversations for 185 customers, exceeding monthly targets with an average of 110% revenue retention in 2015. Co-wrote sales coordination playbook between the Direct and Partner teams. Voted Services New Hire Training MVP by peers.

Austin, Texas, Us

Sold Oracle’s CX Sales Applications (Sales Cloud, Eloqua, etc.) to help businesses improve their customer experiences, increase productivity, and grow their revenue. Closed Q2 FY 15 target at 112%. Received Top Scholar Award during six week new hire training.

Evanston, Illinois, Us

Oversaw all chapter operations and lead executive committee while serving as the chapter spokesman. Awards and Recognition during term: Received our first perfect score on our annual evaluation by regional director. Nationally, we received award for Chapter Achievement and best Health & Safety. We were the runner up in Financial Management, and finalists in Continuing Education, New Member Education, and Chapter Management. At the Province (New England) level, we received awards for best Recruitment and Financial Management.Leadership Programs:Attended the Province Alpha Leadership School in 2011 and 2013 and led seminars on Recruitment, Philanthropy, and Health & Safety. Also attended the John O. Moseley National Leadership School in 2012.

Chestnut Hill, Ma, Us

Prepared the International Assistant Program for the 2013-14 Academic School Year.Created a database of information on 375 International Students and Assistants.Coordinated the communication between 75 International Assistants and 300 International Students, most of who where not native English speakers.Organized and lead the training for International Assistants.Assisted with the planning and preparation for the International Student Orientation.

Chestnut Hill, Ma, Us

Ensured the work calendar was organized, took reservations, and maintained the printer area.

Educated, promoted safety of, and modeled leadership for campers while guiding backpacking trips and other outdoors activities in addition to providing assistance to naturalists with environmental education.