Casey Joyce Email & Phone Number

California, United States

San Mateo, California, Us

San Mateo, California, Us

San Mateo, California, Us

Pleasanton, California, Us

● Manage end to end implementations for 300+ unique Blackhawk VPLN Original Content products: Happy, Giving Good, Local Markets, in addition to supporting the largest strategic partner account● Implementation owner, Discover One4All multi-merchant payment solution- first Discover pre-paid RAN restricted gift program issued, fulfilled and processed by Keystone● Automating processes and effectively reducing implementation lead time● Develop and communicate strategic goals and OKR’s for Implementation team

Pleasanton, California, Us

Managed end to end implementations for Blackhawk VPLN Original Content product lines and largest strategic partner account, in addition to supporting team through strategic projectsNon-Payment Strategic Projects:DAX AX09 / D365 Migration - SME● Represented the Product Implementation department in defining workflows, test cases, and executing UAT during build out / pre-migration phases● Post migration E2E testing, data validation and triage / hyper care ● Process documentation and team training WIDEN Digital Asset Management - Project Team● Defined scope and workflow requirements. ● Engaged with 3rd party vendor to customize tool to fit requirements and drive optimal outcomes● Post migration data auditing, debugging and UAT testingProject Health Scorecard - Product Owner● Defined product scope and technical specs for Scorecard tool that enables digestion of KPI’s and productivity milestones across all projects- resulted in metric driven approach to process improvement across all stages of implementation● Generated wireframes and user stories for development team, data metric extraction and analysis ● Managed launch, user training and product maintenance

Pleasanton, California, Us

● Completed 200+ core closed loop end-to-end implementations for digital and physical products from initial concept through production and fulfillment.● Managed transaction sets, mapping, design specs / proofing, data encoding, data management, and testing for largest partners including Amazon, Macy’s, Lululemon, and Darden Brands among others● Facilitated and led client facing projects, along with managing cross functional communication across Business, Client, Service Provider/Processors, and Manufacturers throughout duration of project● Maintained proactive approach in identifying project challenges and communicating with stakeholder to problem-solve and determine path to resolution● Project ownership; educating internal and external parties on project requirements, process expectations, product requirements, and timeline● Great organizational skills. Proven ability to prioritize, manage, and deliver multiple, complex projects on time; Highly self-motivated, achieves strong relationships across cross functional teams; Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently

Consulting on various projects while completing engineering degree at University of California, Santa Cruz. ● Designed algorithm to automate social media engagement, which increased sales conversion by over 1500% with minimal cost outlay● Performed error-free data management and analytics for sales team of large SaaS company; optimized workflow for processing efficiency● Evaluated and recommended eCommerce software; optimized across functionality, ease of adoption, and price● Led product for small hardware project; story boarded CEO’s product vision, developed wire frame with Figma, transitioned plan to engineering team overseas

● Developed Banjo’s first data analytics function; led the adoption for an A/B testing program which resulted in increase in app engagement and customer satisfaction● Led user testing sessions to understand user experience throughout the app; identified user feature that customers could not find; wrote user story document to clearly define vision and user behavior● Set company KPIs and tracked performance against goals