Hi, I'm Casey! 👋🏻 An Operations Manager with specialized experience in Healthcare. By trade, I am a Registered Nurse (BSN) with strong critical care and healthcare operations management experience. But for the past 6+ years, my focus has been in the start-up and tech spaces, where my sole focus has been business operations, executive assistance, and team leadership across dynamic, remote-first environments. I am a master problem-solver with a proven track record of creating innovative solutions, utilizing storytelling with data visualization, and advancing operational strategy. My focus utilizes strategies to improve contractor workflow, increase customer retention and loyalty, revenue growth, KPI management, market position, operational efficiency, and employee satisfaction. Forever a spreadsheet person, you will find me tracking everything from my vacation itineraries to my geriatric dog's quality of life metrics. As a lover of logic puzzles, I thrive on analyzing, improving, and creating solutions. And playing Murdle! 🧩Outside of work, you can find me hanging out with my pets, hiking or kayaking in Upstate NY, and volunteering with organizations focused on domestic violence initiatives and animal advocacy. Currently, I am on the leadership team for The Witchy Women of the Finger Lakes and run our community marketing operations. Our focus is raising money for the Cayuga Action Program supporting victims of domestic violence, for which we donated over $10,000 in 2023 alone! 👩🏼‍💼Functional Expertise: Business Strategy & Operations | Project Management | Change Management | Healthcare Operations | Process Optimization | Financial Management & Reporting | Profit Improvement | Data Analysis | Systems Implementation | Stakeholder Relations | Customer Success | Data Integrity | People Leadership | Project planning: Roadmap, Timeline, Scope | Digital Marketing | KPI Management & Tracking | Agile Methodologies 💻Tech Stack: ChatGPT | Claude | CodyAI | Zendesk CRM & Sell | Saas (GHL) | Excel | MS Office | Looker | Toggl | Kronos Timekeeping | Bamboo HR | HRIS | G-Suite | Click-Up | Asana | Airtable | Confluence & Jira | Slack | Google Analytics | EMR Systems (Cerner, Epic, Athena) | Deel | Trello | Workday | Notion | Wordpress | Canva | Loom