Casey Mars Email & Phone Number

Oklahoma, United States

Oklahoma City Metropolitan Area

Oklahoma City, Oklahoma Area

Oklahoma City, Oklahoma Area

• Research and analyze market data and comparable transactions
• Utilize Integra database and valuation systems
• Assist senior real estate valuation experts to estimate rental values, highest and best use, perform lease abstracts, and participate on special tasks and portfolios
• Conduct market surveys and research

• Receive, collect, identify and qualify gas charts and electronic gas measurement data
• Process and edit gas charts and electronic gas measurement data into gas information reports from Flow Cal System
• Maintain system balances and allocations
• Audit the accuracy of third party gas chart and electronic gas information and reports
• Review analysis and inspection report information and update meter files
• Maintain system archives

• Supervises the Assignment Dispatchers. (12 direct reports)
• Supervises the assignment of all claims handled in the office within the authority of the Production Group Dispatchers and is responsible for monitoring the inbound and outbound activity of the Production Group.
• Coordinates the activities of assigned team members to ensure the team is efficient with a high quality execution of their responsibilities. Accountable for overall performance of assigned personnel and functions as a.
• Conducts new hire training to educate new employees on Production Group Dispatcher guidelines and procedures. Recommends and carries out programs or procedures designed to meet the administrative technical training and.
• Coordinates activities with field claims managers and supervisors as necessary to accomplish results. Promotes positive interaction and professional relations with employees and customers. Responsible for compliance.
• Gathers and provides information and customer feedback to Field Claims and Production Unit management for process, systems and product improvements. Communicates daily with management regarding scheduling shortages.

Oklahoma City, Oklahoma Area

• Maximizes positive customer experience by responding in a friendly, courteous, accurate, helpful and professional manner to phone inquiries from field management, adjusters, customer service associates, repair.
• Identifies trends and/or roadblocks within FCR appointment schedules and proactively works towards putting the FCR in a position to inspect each appointment within its recommended inspection timeframe according to.
• Analyzes trends within assigned operations, including availability, unresourced jobs, jobs in jeopardy and advises local field management of potential problems

Oklahoma City, Oklahoma Area

• Handle questions from Customer Service Associates
• Handle escalated phone calls from upset customers, troubleshoots the issue and helps to resolve the problem
• Clear coverage issues
• Help teach Customer Service Associates where to locate information on questions they have
• Document and keep track of reasoning behind the Customer Service Associates questions

Oklahoma City, Oklahoma Area

• Responds to customer initiated telephone inquiries by answering inquiries in an inbound Call Center.
• Obtains initial loss information and initiates claims handling process
• Advises insureds/claimants of claims process
• Handles minor, non-questionable liability claims
• Authorizes rental cars
• Handle minor coverage issues and resolve minor complaints which arise during claims handling process

• Handle training of all new servers
• Provided face to face customer service
• Resolved customers complaints
• In charge of making sure all the closing duties were completed properly and timely
• Checked over ticket and ran audits on customers tickets.