Casey Mccown, Mhrm, Phr Email & Phone Number

Campbellsville, Kentucky, United States

Campbellsville, Kentucky, United States

Campbellsville, Kentucky, United States

L4 Exempt HR Leader, SDF1 TSSL+ FC

Louisville, Kentucky, United States

Training & Onboarding Lead at Trade Port 2 fulfillment center.

Pueblo, Colorado, United States

Recruiting Coordinator for Vestas North American Wind Systems via Manpowergroup Talent Solutions.Duties included:- Creating offer letters, relocation agreements, and signing bonuses in SAP SuccessFactors - Scheduling and follow-up for pre-employment screenings to include: drug screens, background checks (MVR & Criminal), and physicals.- Schedule in-person and virtual interviews- Book flights for interviews and peer events using Concur- Full post-offer to onboarding life-cycle and tracking

Pueblo, Co

Site Trainer / Learning Specialist for the Pueblo Contact Center Duties and responsibilities include, but not limited to:Learning Specialist Role:Design and Implementation of material for new product launches (B2C, ecommerce and Internet Technology product lines)Design and Implementation of existing material including edits, omissions, and retiring of informationImplement classroom style training for new hires and up-training for existing agents using Hybrid/Blended Learning, Virtual Instructor Led Training (VILT) and Instructor Led TrainingTrain and development team lead/support staff on new products and processesTrain and coach multiple sites on new products and developmentDeveloped and facilitated new training for a near-shore client using chat/email in Belize, Central America.Team build and stat improvement via training trends and methods Work with operations and QA team to address trends and quality concernsKnowledgebase support (creating, updating and retiring entries)Use of ADDIE & Kirkpatrick Training MethodologyManage payroll and time keeping of trainee'sOnboarding Ambassador RoleSetup tax documents during onboarding processFull onboarding and transition support for temp. to hire conversions and new employee's E-Verify verification processing and I-9Benefit enrollment and selection / guidance and administrationCompany culture and engagement

Pueblo, Colorado

Supervisor for the ARRIS Broadband Technical Support account at Radial. Team Building - activity creation and follow-up roundtablesCoaching/Counseling of direct reports and those on the call floor that were not direct reportsReporting (daily, weekly, monthly)Payroll administrationUtilize email communication for internal and external clients/shareholdersDB and Spreadsheet creation for KPI tracking and overall performance monitoringSupervised and mentored 15 - 40 direct reportsDiffuse difficult situations with agents and customersWork with managers and client to ensure compliance to policy and metric tracking

Pueblo, Colorado

Monitor and grade inbound tier 1 phone calls and email correspondence for quality assuranceCoach agents on areas of improvement based on documented client processes and procedures.Work with operations and management team for improvement of quality metrics and trend tracking

Pueblo, Colorado

Take inbound tier 1 phone calls for consumer broadband modem supportRespond to tier 1 chat and email requests for product support and troubleshootingAssist with customer complaints, warranty exchanges, and troubleshooting

Master'S Degree, Human Resources Management, 3.68

Activities and Societies: Inducted Member: National Society of Leadership & Success (NSLS) Sigma Alpha PiMasters in HRM specializing.

Bachelor Of Science - Bs, Human Resources Management

Graduated September 2019 with a BS in Human Resource Management (BS HRM)

Certification: Client Side Java Development, Computer Science, 3.8 Gpa

Certified in Client Side JAVA development (J2SE, J2ME and J2EE) Studied software development testing and design (software lifecycle)

Computer And Information Systems Security/Information Assurance

CIS program with an emphasis on programming. Studied JAVA, C ++, Visual Basic 6.