Casey Mcgill Email & Phone Number

Carrollton, Texas, United States

• Oversaw both the IT department and the Client Services department (a total of 31 employees)
• Redesigned systems and procedures in IT and Client Services to increase efficiency
• Partnered with and managed the company’s relationship with a half-dozen third-party IT vendors
• Directly managed the IT and Client Services budgets, a total P&L responsibility over $2MKey Accomplishments: redesigned workflow for Client Services to eliminate paper and operate in an entirely digital format.

Carrollton, TX

• Oversaw a team of 28 (1 manager, 1 instructor, 4 supervisors, and 22 representatives)
• Made all strategic and staffing decisions for the Client Services department
• Developed systems and procedures to increase the efficiency and responsiveness of the department
• Served as a member of the Senior Management team and liaised with all departments and branches to create and modify corporate policies
• Directly managed the department's >$1M budget
• Served as a member of the company’s IT Committee, helping to design new systems, assign priority to outstanding requests, and project manageKey Accomplishments: created tier system for representatives to retain talent.

Carrollton, Texas

• Managed a team of 21 representatives and 4 supervisors
• Oversaw training and development needs of department
• Handled personnel management and made staffing decisions
• Directed workflow and ensured systems were efficient for each of the department’s four centers of work
• Represented Client Services at meetings and events across multiple levels of the organizationKey Accomplishments: cut costs and increased efficiencies by revamping department structure and workflow to withstand a 20%.

Carrollton, Texas

• Extensively edited existing training material and authored a new training manual
• Developed material and conducted workshops to address department training needs
• Monitored and tracked employee performance to create customized one-on-one training sessions
• Conducted new hire training and oversaw completion of developmental plansKey Accomplishments: created a complete training program that resulted in a reduction of 18% in employee turnover and a department-wide increase.

Xi'an, China

• Taught English to children ages 3–12 with language levels ranging from beginner to fluent
• Lesson planned, graded, and worked in partnership with Chinese co-teachers to assess the progress of each student

Carrollton, Texas

• Assisted in: benefits management, records management, HRIS management, performance evaluations, disciplinary action, attendance tracking, and recruiting

Carrollton, TX

• Worked on a contract basis to complete special projects for the Human Resources team.
• Edited, revised, and reformatted multiple company-wide documents, to include the employee manual and various training manuals
• Facilitated a large migration project to a new HRIS system

Plano, Texas

• Migrated tax form instruction manuals into company software, ensuring consistent grammar and style

Fort Worth, Texas

• Proofed catalogs, checking for accuracy, spelling, grammar, layout, and design
• Worked as a liaison between customers and the company's Art department

Dallas, Texas

• Reviewed manuscripts and recommended a level of edit
• Performed line edits and proofed edited texts

Master Of Business Administration - Mba

Bachelor Of Arts (B.A.), English, Humanities, Cum Laude

Activities and Societies: Honors College, Golden Key International Honor Society, Student Alumni Association

Education record