As a Sales Trainer with 10 years of experience with DHL Express I specialize in empowering sales teams to achieve their highest potential. My expertise lies in developing and delivering training programs that enhance selling skills and drive revenue growth

• Lead, support, coach, and develop a team of up to 26 sales representatives. • Established Ecommerce sales channel and specialist role. Developed 4 representatives to utilize big data for prospecting Ecommerce customers and technology integration with online DHL solutions. • Helped generate $18.2 million in new customer acquisition revenue in 2018 and have generated $8.2 million in 2019 year to date and trending to hit $20 million by year end.

Certified International Specialist in International Logistics and Account Management for over 200 business to business accounts in Alabama, Mississippi, and the metro Louisiana area. I am the main liaison between customer assistance and DHL network solutions to continue customer satisfaction and loyalty growth through telephone, email and other ways of communication.Supported customer retention and rapport building by regular communication to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.Have increased year over year growth of attainment and acquisition revenue within the territory.Successfully collaborate with other department resources and international departments in order to perform efficiently in my day to day work and apply my industry knowledge for solutions.

Certified international specialist. Account coordinator for small to medium sized businesses. Manage own book of business and help get customers to ship internationally.

The spearpoint of sales. Lead qualification helps create and manage business accounts for DHL international shipping.

Communicate with DHL customers through telephone and email to assist with utilizing our international service and expertise. Assistant team lead in a group of 10 individuals. Helped create presentations and coaching sessions for colleagues.

-Prepared food for the staff and guests. -Maintained a sanitized work area. -Organized food within the refrigerators.

-Maintained the resort's grounds (including: mowing, painting, cleaning). -Provided rides for disabled guests daily-Fulfilled guests needs and questions