Casey Graves Email & Phone Number

Greenville, SC, US

Responsible for operations management of 10,000 monthly inbound samples from nation-wide accounts Created company-wide SOPs and strategic goals Responsible for business intelligence reporting directly to leadership across business verticalsInternally responsible for over 100 accounts nationally

Built a lean and performant department roadmap during corporate restructuringOptimized accounts receivable reducing unprofitable accounts by over 50%Developed analytics and KPI reporting structure to increase profitability across multiple use cases

Handled all inbound client and sales requests Developed and analyzed KPIs to managementWorked directly with territory managers to isolate and turn around low revenue accounts

Greenville, South Carolina Area

Full-time front desk agent striving to provide excellent service while exceeding guest expectations. Continuously achieving Westin standards while creating memorable conversations with each guest and promoting the Greenville area as a top destination.

Columbia, South Carolina

Full-time food and beverage associate working across departments to achieve the greatest guest dining experiences at our full-service property.Recognized as hotel employee of the month for my commitment to improving operations, guest satisfaction, and team cohesion. Determined to exceed standards and play a role in implementing, organizing, and defining.

Columbia Marriott Downtown

Interdepartmental management internship. Responsible for contributions and participation in daily operations and achieving strategic goals at the largest 4 star hotel in the Columbia metropolitan region.Implemented independent project in Engineering Department and achieved high marks culminating in a full-time upward mobility position.

Columbia, SC

Sales Department Intern. Responsible for assisting in new business prospects, sales calls, networking and operations in a 3 star hotel serving the metropolitan downtown Columbia region.

Greenville, SC

Responsible for greeting customers, maintaining daily restaurant logistics and flow and ensuring outstanding customer satisfaction.Excellent customer reviews and upward mobility offered within initial employment period.Organized and implemented several widely attended catering events.Assisted in increasing seasonal revenue through contributions to holiday.