Casey Oberdick Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

• Responsible for conducting literature reviews and analysis of external research trends to strategically support HRBPs and senior management
• Clean and analyze Qualtrics survey data in Microsoft Excel to report results to stakeholders
• Project manage detailed reports summarizing research findings and survey analysis results
• Project lead the production and distribution of an external research newsletter for internal partners

Orlando, Florida, United States

• Supported multiple lines of business for Disney Signature Experiences including Disney Vacation Club, Aulani Resort, Adventures by Disney and National Geographic Expeditions to enhance consumer experience
• Analyzed large datasets in SPSS to translate trends into insights that inform strategic decision-making
• Led data visualization reporting using Microsoft Excel and PowerPoint
• Consulted with key stakeholders on data-driven insights to mobilize operational improvements

Orlando, Florida, United States

• Support Voice of the Customer (VoC) qualitative research projects, specifically customer journey mapping
• Assist with recruiting participants, coordinating logistics, and preparing research studies
• Participate in research sessions and collaborate in the analysis and synthesis of findings
• Partner with the Customer Success Operations team to oversee relationships with external vendor partners as needed for research purposes
• Interpret research findings into a digestible artifact to help communicate customer feedback to executives and senior leadership
• Partner with Customer Success Operations, Marketing, and Product Research teams to develop and socialize insights to stakeholders across the business

Orlando, Florida, United States

• Interviewed subject matter experts and developed frameworks for qualitative coding based on themes
• Topic modeled and analyzed qualitative research data using R Studio and MAXQDA software
• Coordinated research participants and focus groups for research data collection purposes
• Oversaw and delegated research tasks to the combined six-person team of undergraduate and graduate students
• Engineered and implemented a mentorship workshop for an applied audience using novel research study findings at the Central Florida Prescribed Fire Council Annual Meeting

Orlando, Florida, United States

• Facilitate student learning through providing feedback and grades on assignments via Webcourses
• Host weekly office hours to answer questions about course material and assignment grades
• Liaison between students and primary instructor about course grades and student concerns

• Initiated confidential counseling, crisis intervention, information, and referrals to callers with minimal direct supervision across all hotlines
• Orchestrated mental health care coordination for callers based on care-related needs and insurance coverage
• Answered all hotlines, administered follow up calls, and supervised shifts for volunteer counselors while providing written and verbal feedback

• Instructed groups of fifteen to thirty new crisis counselor volunteers on how to effectively counsel Helpline 2-1-1, United Way 2-1-1, Panhandle 2-1-1, and National Suicide Prevention Lifeline callers
• Led interviews with potential trainees to determine fit and placement within the hotline training program
• Created and implemented a variety of role plays based on crisis scenarios with trainees for assessment
• Evaluated and tracked trainee progress over the course of the training semester for placement

Answering the following hotlines: Helpline 2-1-1, Lifeline, United Way 2-1-1, Florida HIV/AIDS Line, Family Health Line.

Master Of Science - Ms, Industrial And Organizational Psychology, 4.00

Activities and Societies: Secretary of SPIOP (Student Professionals for Industrial/Organizational Psychology)

Bachelor Of Science - Bs, Psychology, 3.981

Activities and Societies: Sigma Alpha Iota, Undergraduate Research Assistant, Career Center Ambassador, Engage 100 Leader, Nole2Nole.

Bachelor Of Arts - Ba, Music