Casey Puccinelli Email & Phone Number

I enjoy championing award winning customer first experiences through high powered teams and efficient processes that drives results. Nothing is better than hearing a customer say “WELL DONE!”I deliver exceptional customer delight by maintaining high client-service standards, treating service as a product and achieving WILDLY IMPORTANT GOALS for organizations. Acknowledged by peers and team members as a transformational leader through positivity, optimism and active listening in solving problems--- imploring all to See IT, Own IT, Solve IT, Do IT!RESULTS:★Three-time J.D. Power award winner for service in medical device category. Shepherded #1 service organization in industry!★30% reduction of rework meeting cost savings targets by monitoring KPI’s and correcting course when needed. ★Consistently achieved 84% Net Promoter Score (NPS), 92% Customer Satisfaction (CSAT) and 95% specialist performance rating through an industry downturn by closely monitoring key performance indicators and process performance.KEY STRENGTHS :★ Known for leading change initiatives in high pressure, high expectation, collaborative cultures that results in streamlined processes and reduction of cost. ★ I enjoy partnering with internal stakeholders across various functions thereby tearing down silos to ensure relationships, customer needs and service integrity are consistently maintained.★ I get energized by helping others identify and develop their professional talents by regularly acknowledging strengths and contributions; but, also challenging them in areas where they have opportunities to improve.If you want your customers to say “WELL DONE!”, let’s connect. Message me at pucc1021@mymetronet.net or phone me at 317.987.4747★ EXPERTISE ★ ✔Strategic Direction✔Service Delivery✔Team Building & Employee Engagement✔Coaching✔Leadership Development✔Regulatory Compliance✔Continual Improvement✔Innovation

Listed skills include Medical Devices, Call Center, Coaching, Team Building, and 22 others.