Casey Ramirez Email & Phone Number

As the Business Development Manager at Truckstop.com, I lead a team of Senior Business Development Representatives (BDRs) whose primary focus is qualifying leads and handing them over to our Account Executives to drive new business. My role involves setting and maintaining a high-performance culture, ensuring my team hits Key Performance Indicators (KPIs), and continually seeking innovative ways to generate and nurture qualified leads.Key responsibilities include:Leading, mentoring, and coaching a team of Senior BDRs to consistently meet or exceed lead qualification and handover targets.Collaborating with sales leadership to align strategies for new business acquisition and account management.Monitoring and analyzing team performance to ensure KPIs such as lead volume, quality, and pipeline contribution are achieved.Developing and maintaining relationships with prospective clients to ensure long-term business growth and opportunities.Encouraging a culture of experimentation and adaptability by implementing new strategies and tools to improve outreach and lead generation.Driving continuous improvement in processes and performance through feedback, training, and real-time support.Reporting on team progress and business development metrics to senior leadership.In this role, I ensure that the business development efforts align with Truckstop.com’s larger goals, building a strong foundation for our Account Executives to close high-value deals and grow the business.

Meridian, Idaho, United States

Manage a team of 12-13 Associate Experts to perform their daily tasks and meet monthly performance goals. Meet and exceed objectives for team performance and individual performance of assigned experts by providing effective feedback, coaching, and support. Minimizes escalations through effective coaching and support as well as proper handling of calls escalated to the coach to achieve the right result.Understand and effectively leverage metrics and other measurements to drive team performance; use good judgement and business acumen to balance metrics and resolve customer issues.Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff; Coach and develop experts, including inspection and observation of expected behaviors and outcomes, actively engaging in day-to-day activities in the pod and being a trusted resource for experts through in-the-game coaching.Effectively use recognition, coaching, training, and other tools to lead coaches and experts and inspire world-class performance and employee retention.Coordinate, cooperate, and collaborate with other coaches serving a shared customer base to ensure a seamless customer experience.Drive sales on a daily basis to ensure monthly quota is met Reduce retention risks and churn to the business by implementing trainingsInterview and hire new team members

Meridian, Idaho, United States

Pre screen candidates to find the most qualified employees to move to interview process, schedule and conduct interviews. In charge of hiring and tracking background checks, vaccination requirements and all pre screen guidelines per our company policy. Work with multiple departments from Human Resources to our site director to ensure retention and identify class sizes to fulfill our classes for the rest of the year.

Meridian, Idaho, United States

Support TEX community of 40+ by identifying trends, providing real time solutions and implement processes to drive P&L. Analyze call behaviors to coach to improvement, conduct trainings around dark projects, white glove call handling. Support multiple levels of the call center and leadership. White glove handling, national campaigns, data mining, create and lead trainings to improve behaviors across all metrics to improve performance.

Meridian, Idaho, United States

customer experience, hit monthly sales quotes, adhere to company guidelines managing credits, using policies, and procedures to make decisions that benefit a profit and loss model. Reduce churn by preventing cancellations. Multi-tasking, working with a team to meat goals and following an action plan to continue to improve performance.

Boise, Idaho, United States

Lead a team of 22 sales associates in a fast paced sales and service environment. Responsible for ensuring we met our monthly quota. Provided day to day oversight to my team to include coaching, training and disciplinary action as needed. Ensured company policies and procedures were consistently followed by all team members. Led by example by providing excellent customer service in a high stress environment. Interviewed, hired, and also fired people as needed.

Bachelor'S Degree, Business Leadership

Associate Of Science - As, Political Science And Government