• Develop individual treatment and crisis intervention plans for each client/family on my caseload and monitor for efficacy and safety. • Collect and analyze client data through providing routine assessment screenings to establish baseline information, track progress and identify needs.• Provide strength-based therapy for individuals, couples, families, and groups in a competent, professional manner, according to the treatment plan.• Complete ongoing trainings to meet company regulations and provide ethical services accordance to HIPPA laws.• Complete assigned reports, documentation, and progress notes in an accurate and timely manner utilizing Avatar software.• Attend and participate with treatment teams, staff meetings and in service meetings as scheduled.• Meet with the Clinical Supervisor for supervision as required.• Maintain a positive professional relationship with all linkage and referral agencies.• Develop and implement aftercare treatment plans and submit discharge paperwork for compliance.

• Knowledgeable of mental health disorders and their relation to lifestyle and environmental factors.• Provide counseling specific to the need of each individual applying the stages of change, CBT therapy, and/or mindfulness based Stress reduction techniques, motivational coaching, nutrition counseling, yoga stretches, and other holistic therapeutic approaches. • Demonstrate exceptional written skills through documentation of every session and follow-up recommendations (i.e. progress notes, treatment plans, incident reports, discharges, etc). • Coordinate care with PCPs, case management services, and all other medical providers to ensure overall wellness (after completion of Releases of Information)• Build and maintain confidential files (both paper and electronic), ensuring completeness, accuracy, and HIIPA compliance. • Adapt at multitasking through navigating between EHR application (Avatar), excel spreadsheets, calendar, mental health assessments, and phone calls. • Provide tele-health therapy via phone/ video chat in response to CODIV-19 social distancing order.

I provide executive support in the areas of database management, systems & processes development, and marketing/communication implementation.• Create system process maps and procedural guides to enhance office organization and consistency.• Track all appointments, source leads, document closed sales using Excel spreadsheets, and report to Associate Broker on a bi-weekly basis.• Generate leads through self-generated marketing (i.e. postcard mailers to nearby listed/ sold properties, online promotion of Open Houses, assigning contacts to online campaigns and updating realtor newsletter, etc.)• Build and maintain confidential files (both paper and electronic), ensuring completeness and accuracy.• Provided weekly follow-up customer care calls to address clients’ needs and provide updates on current listings.

 I develop systematic process and data collection systems to resolve operational inefficiencies.

 Liaise with neighboring hotels to enhance Spa presence within the community and encourage new clientele. Utilize social media to increase daily traffic, track and ignite consumer interaction. Manage consumer appointment bookings in accordance with staff specialties and availability.  Generate current specials and upcoming events, design and propagate corresponding promotional marking.

 Conduct daily administrative responsibilities to ensure a fluid work environment.  Provide support for all new and current employees to through the education of current NHS Policies and systems, caseload management, scheduling, and allocation of monthly reports. Maintain confidentiality of information in accordance with HIPAA laws. Identify current organizational inefficiencies and implement solutions through the development of system process maps.  Encourage strong organizational skills through the development and utilization of Master Trackers encompassing information of approximately 650 consumers. Solely responsible for updating regularly.  Compose and maintain treatment plans for approximately 160 consumers to facilitate individualized client care in compliance with company policies.  Demonstrated the ability to multi-task and prioritize workload in order to meet deadlines in a fast paced environment. Effectively exhibited interpersonal skills, professionalism, and trauma informed interactions with individuals possessing pervasive mental illness.

 Provided in-home therapy interventions to families of adolescents ages 8-17 years old who are at risk of out of home placement. Adopted a concise and regulated speech and writing style for compiling data known as "therapeutic language"  Employed eco-systemic family therapy through family linkage to supports, such as case management, psychiatrists, and other informal supports in their community. Utilized various assessment tools to develop a better understanding of the family system, as well as to build rapport with a total of 15 families.

 Supervise 11 associates and provided support to management team  Assist in developing talent through the training of new associates by means of in-the-moment- coaching. Assess employee performance through sales audits and provide appropriate feedback regularly.  Sustained brand integrity through demonstration of exceptional customer service behaviors and uphold high company standards.

 Modeled behavioral intervention techniques in demonstration of positive and negative reinforcement. Modified maladaptive behaviors of children ages 5-11 years old in the home, school, and community in accordance to individualized treatment plans.  Recorded the frequency, duration, and intensity of behaviors in response to the applied treatment intervention to facilitate data collection and analyze progress of treatment.

 Received IRB certification to ensure the welfare of human research subjects by adhering to ethical principles and federal regulations during research. Installed surveillance equipment in classroom setting to record 2-6 couples in each 5 min session.  Conducted behavioral (verbal/non-verbal) coding by viewing over 50 speed dating sessions. Sessions were then transcribed and analyzed for further coding.