Casey Rhine Email & Phone Number

Denver, Colorado, United States

+ Recently promoted into new role based on merit, strong leadership, and high results + Lead Office Hours when Regional Manager is out of the office, and serve as mentor for the rest of the region throughout my day-to-day+ Ensure that operations are in order and efficient

Denver, Colorado, United States

+ Lead team of 3 in revenue percentage to goal in 11 out of 12 of the months since taking on new role. + Generate $2.2 million in revenue in 6 months in new role+ Lead team in increasing revenue generation and attainment through analysis of past client behavior, specific targeting, and data generation

+ Chosen to be promoted to a Team Manager role out of 12 other applicants+ Own every facet of the business for my dedicated team and territory, to ensure long-term retention and satisfaction with Inspirato+ Provide personalized member service through excellent member rapport, proactive and professional communications resulting in an engaged and satisfied member base, while leading a small team to reach team, department, and company goals.+ Coach and oversee team of 4 Personal Vacation Advisors in a hybrid work environment to overachieve on Key Performance Indicators focused on Member Retention, NPS, revenue generation, and engagement, while delivering a 5-star experience to my luxury client base of 427. + In the first 5 months of management, achieved an average of 104.7% client retention to goal (91% total retention) through building and maintaining strong relationships with my client base, and strategically providing solutions to member feedback. + Lead team in increasing revenue generation and attainment through analysis of past client behavior, specific targeting, and data generation+ Proactively identify inefficiencies in department processes to improve client experience + Work in team environment. with additional responsibility of leading people. Initiates work in support of departmental and organizational initiatives and vision as defined by leadership. Engage in performance management of the employee lifecycle with support.+ Demonstrate personal accountability and strength of character while also understanding the impact of actions on others.

Denver, Colorado, United States

+ Absorb managerial duties for Team Mexico while Team Manager was on maternity leave, including: - Leading training and development of new Personal Vacation Advisors to ensure maximum efficiency and success of team- Attending biweekly Team Manager meetings, in which team managers receive important information, discuss ideas to improve various processes, and consult any issues that might have come up during the week- Leading weekly team meetings to revise retention tactics, brainstorm solutions to aforementioned “cases,” pass on important and emotional support to other teammates who might have questions, doubts, qualms, o information mentioned in Manager meetings- Provide technical knowledge or anything else having to do with work - or not!- Make critical decisions regarding appeasement - Keep an eye on all activity happening in the team, make sure all tasks and pending items are being completed- Oversee bi-anual booking promotion Make More Memories, leading our team to 104% of our goal, and personally bringing in $270,680.40 over the course of 2 weeks+ Focus on tracking, execution, and strategy of Member retention to successfully hit and exceed goals proposed by management and ensure all KPIs are achieved + De-escalate high tension situations with Members through remaining calm, actively listening, and providing creative solutions to problems in an efficient way, improving team processes and productivity + Confidently and independently resolve complex member issues while consistently making judicious decisions+ Adept at balancing the needs of members and the company; shows business acumen + Support Team Manager and various departmental initiatives to meet or surpass goals+ Acts as a mentor in the Care department, assuming positive intent and attitude and contribute to a positive culture, and remain productive by adapting to changing circumstances + Proven ability to manage multiple projects at a time while paying strict attention to detail

Greater Denver Area

+ Assess and research client preferences, online activity and trends+ Track team goal progress via Excel Documentation + Develop effective tactical marketing plans to drive client revenue growth+ Onboard an average of 5 new members to the Club, giving them a warm welcome, learning their travel needs and preferences, and begin the process of building a years-long relationship with them. Create checklist of important points to hit in onboarding call, distributed to department+ Manage, troubleshoot, and solve various member “cases,” which include problems they may encounter with a residence or hotel during a trip, and addressing doubts and questions regarding membership, thus, as a team, maintaining the highest rate of retention in the company in all of 2018, and Q1 and Q2 of 2019. + In 2020, broke company-wide NPS goal by 4 points, coming in as a team with a Net Promoter Score of 72. In 2018 and 2019, held one of the top 3 NPS scores between all teams in department+ Throughout pandemic, able to maintain a steady booking flow. Achieved $5,719,970 (90%) approximate dollars in future bookings (NRES).+ Trained three new hires on Team Mexico, which resulted in strengthening intrapersonal communication skills as a team, leadership experience for myself+ Build relationship with Inspirato Travel Services and Hotel teams, acting as the internal point of contact and liaison on Team Mexico for all queries related to hotel/cruise bookings, including the use of advanced software (Sabre) + Selected to be part of the Care Committee in 2019, proposing new ideas, improvements, and projects to the Care team and executives of the company + Support Regional Manager in organizing and executing various shadowing sessions and mock phone calls for newly hired Trip Planning Coordinators

Greater Denver Area

+ Provide personalized member service by building rapport, maintaining consistent and professional communication in Spanish to ensure satisfaction+ Build and manage 420 member profiles covering all aspects of preferences, use these preferences to make recommendations+ Maintain member retention rates by advocating for members throughout the business to ensure satisfaction+ Experience interacting with and serving affluent clientele+ Manage customer service inquiries through enforcing customer service standards; analyzing and resolving customer issues + Create innovative solutions to address areas of opportunity, through creating promotions, outreach reports and email campaigns

Barcelona Area, Spain

+ Construct optimal offers, quotes, and travel plans with a focus on Catalunya, while also offering options in the rest of Spain, Portugal, and France + Correspond with 15-20 corporate entities like Bayer and Formula One to make their luxury business trips to Catalunya the most memorable experiences possible, while considering their budget and interests during the planning of their excursions and activities+ Connect with other businesses and tour operators in the area to expand our immense catalog of tours and activities, while maintaining these valuable business connections to remain a large network+ Run all social media profiles for tours under the umbrella of BCN Travel, such as Food Tours Barcelona, working to increase sales by 40% and raise brand awareness+ Maintain first page Google ranking through the management of various SEO and marketing campaigns, including writing 3 optimized articles per week, researching thousands of keywords, and reaching out to 100 linkers on a weekly basis+ Manage incoming customer service inquiries from clients from 20+ countries

Madrid Area, Spain

+ Form relationships of trust and reciprocity with 85 Spanish primary school students in English and Science classes+ Broaden students’ knowledge of the English language and American culture, while making the classroom environment a place of fun and comfort+ Prepare oral games and activities in English in order to make bridging two cultures more entertaining for students+ Prepare students for international English language tests (Cambridge exams, Trinity, PET, KET)+ Lead planning for activities during American holidays like Halloween and Thanksgiving

Greater Denver Area

+ Work the back end of a large scale music festival through responding to customer service cases and concerns, managing the guest list, and interacting with the smaller yet most integral parts of the event+ Run a Snapchat campaign for Mysteryland USA, one of the largest music festivals in the country + Prepare social media plans for various music festivals, like Mysteryland, Tomorrowworld, and Mad Decent Block Party in addition to company accounts+ Become an integral part in creating a social media campaign from scratch+ Participate in brainstorming and starting an event from the ground up, including researching locations and amenities

+ Assist professor during class time to manage 25 students and lead activities, and become a role model for students but showing dedication to and prowess in the Spanish language+ Promote the speaking of the Spanish language, serve as an out of class tutor for students for 3 hours a week

Granville, Oh

+ Present an excellent image for Denison University by assisting more than 100 faculty members, 2,200 students and more than 50 visitors per week with questions and information about campus, while also greeting and welcoming visitors to campus through answering phone calls and running the desk+ Manage mail and package services to students and various offices on campus through receiving packages and mail from postal services, sorting and distributing them to studentsAs an employee of the Slayter Union Information Desk, I assist faculty, staff, students, and visitors with questions and general information about campus. I am often the person that greets newcomers to campus and therefore am outgoing and personable to represent our campus well. Our desk is also in charge of mail services. We work in conjunction with the United States Postal Service, FedEx, and UPS in order to ensure the timely delivery of mail to students.

+ Help boost economy and raise awareness of 10 small towns and three counties across Colorado by leading the event planning of bike race Pedal the Plains, which involved booking 13 educational stops and 10 rider aid stops through outreach to communities, on-site research in the Eastern Plains, and extensive research surrounding sources of production in the area+ Create and secure partnerships with key stakeholders that strengthen state and local processes, brought forth opportunities to increase volunteer participation in communities across Colorado + Assist staff with implementation of special initiatives, projects, and event planning to reinforce connection with the community+ Maintain contact with Pedal the Plains partners and donors to create a lasting and worthwhile relationship between government and community

Denver, Co

+ Following a promotion in 2013, ensure a smooth and enjoyable process for customers through greeting new families, tracking camper information, and constant communication via phone and email for over 400 families per week+ Manage databases for payments, medical information, scholarship information and general camper information for over 900 campers each week+ Manage and coordinated 25 Junior Counselors through direction, scheduling, training and ongoing coaching as well as conducting performance evaluations+ Lead social media campaign via Facebook and Twitter to promote the camp and recruit new campers and promote admissions to the school

Bachelor’S Degree, Economics, International Studies, Spanish, Graduating Senior

Activities and Societies: Kappa Alpha Theta, Sigma Delta Pi, 91.1 WDUB, University Planning Council, Squash Team, Club Tennis, Teaching.

Bachelor’S Degree, Spanish, International Studies, Economics

Activities and Societies: Cultural ExchangeStudy Abroad experience in Alicante, Spain. Program was the highest level offered, meaning that.

High School

Activities and Societies: National Honor Society (Officer), Green Club (President), Speech & Debate Team, Teaching Assistant to AP Human.