- Director of Care Navigation Team supervising 3 direct reports- Own and manage benefits determination guidelines, working closely with the Chief Medical Officer, Chief Executive Officer, and Subject Matter Experts to determine service eligibility standards. - Act as project manager prioritizing and promoting collaboration among team members during new product and process development.- Collaborate with Sales, Customer Success, Product Operations, and Engineering to develop product… Show more - Director of Care Navigation Team supervising 3 direct reports- Own and manage benefits determination guidelines, working closely with the Chief Medical Officer, Chief Executive Officer, and Subject Matter Experts to determine service eligibility standards. - Act as project manager prioritizing and promoting collaboration among team members during new product and process development.- Collaborate with Sales, Customer Success, Product Operations, and Engineering to develop product improvements- Built training materials for all Care Navigation new hires to hone the skills necessary to succeed in their role- Developed new hiring process to evaluate prospective candidates technical and interpersonal skills - Engage with members who have access to Carrot through their employer via Zendesk support tickets, phone calls, and reimbursement processing. - Educate members on a wide range of fertility care topics, how their Carrot benefit works, and guide them to taking the next step towards their fertility goals. Show less

• Led the Practice Oversight Committee as Director, supervising 10 departmental representatives. o Analyzed policies, developed improved workflows, and redesigned protocols to enhance patient outcomes and customer satisfaction. o Elected by peers based on organizational and interpersonal skills as well as a commitment to problem solving and process improvements.• Assessed, diagnosed, and treated 75-100 patients per week• Supervised 10+ graduate students from… Show more • Led the Practice Oversight Committee as Director, supervising 10 departmental representatives. o Analyzed policies, developed improved workflows, and redesigned protocols to enhance patient outcomes and customer satisfaction. o Elected by peers based on organizational and interpersonal skills as well as a commitment to problem solving and process improvements.• Assessed, diagnosed, and treated 75-100 patients per week• Supervised 10+ graduate students from surrounding universities, teaching clinical skills in obstetrics and gynecology and patient care competencies. • Reduced scheduling delays by 50% for complex patients by elevating departmental education standards to increase the scope and responsibility of nurse practitioners. • Reduced nurse triage response time by an average of 24 hours by reallocating support staff and developing prioritization standards to be followed by nurses. • Developed orientation materials and scheduled trainings for new nurse managers and nurse practitioners. Show less

• Directly responsible for the medical care of 20-25 highly complex patients at a federally qualified community health center.• Served as primary care provider and advocate for patients with chronic, complex conditions, often the only point of contact these patients had with healthcare system.• Conducted more than 95% visits in Spanish given diverse population served.

• Selected from a group of applicants and awarded the opportunity to work with a multidisciplinary team, providing healthcare to uninsured/low income patients in an underserved community.

• Cared for post-operative gynecologic and breast surgery patients, oncology patients receiving radiation and chemotherapy, as well as patients experiencing post partum or ante partum complications.

• Assisted the Dean in a research study to develop an assessment tool to detect elder mistreatment for use during primary care visits. • Conducted patient interviews, compiled information and analyzed preliminary data.