Casey Sepulveda Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

Houston, Texas, United States

Houston, Texas Area

Provided remote support via phone and live chat using IMB’s Tivoli and Remote Desktop Protocol.Installed, updated, and troubleshot device drivers including Serra wireless modems and other 4g broadband cards.Troubleshoot IPad, IPhone, windows based laptop, desktops, UDP, network printers, other rugged devices and USB devices (Keyspans, USB modems etc.)Diagnose and fix Issues with Office 2007, 2010, 2013, 2016 and 365 products, DLO, Enterprise vault, Windows 7, BMC Remedy, Attachmate, Cisco Anyconnect, Proprietary ATT software (ATT global network client, ATT connect, and Q messenger)Active Directory management including, adding and removing accounts, changing passwords, and unlock accountsTroubleshoot Cellular, WIFI, VPN and LAN connections (including VPN token issues, sim swap, number reactivations, blacklist removal etc.)Created and maintained macros in excel and outlook to make job performance of the office improve.Creating VBA, VBS, BAT scripts for Proprietary tools and projects. Setting up device replacement or repairs for offsite users.

Houston, Texas Area

Installation of Computer Software, Create and Maintenance of Networks, Troubleshooting, Repair, Analysis of PC, Virus Troubleshooting, Detection, & Elimination, Installation of Peripherals, Remote and phone support.

Houston, Texas Area

Troubleshoot issues via phone, email and ticketing system for both ACM and AES specialized program (OPC database software)Reviewed issues with developers and created bug tickets for developers.Performed quality tests on beta software and updates before public release.Pictorial screenshots of product to create easy walkthroughs for customers.Aided with creation of wiki for troubleshooting product.AES and ACM operation certified (employer sponsored classes)

Houston, Texas Area

Answered calls and helped members elevate issues Troubleshoot software issues and / or hardware replacementInstalled updates, add or removed programs, managed POS software, and installation of peripherals (remote).Receipt, repair and shipment of store computers unable to be repaired remotely.Managed stores passwords and login for both POS and ADP.Communication and collaboration with ISP when regarding internet issues.

Houston, Texas Area

Managed customer service agents including training, the hiring process, interviewing & terminating, Resolve customer supervisor escalations, Write new procedures & protocols for other customer service agents, Maintain knowledge base for technical troubleshooting tips, Handled customer email & tickets about issues, Troubleshoot Customer Issues via Phone

Installation of Computer Software, Create and Maintenance of Networks, Troubleshooting, Repair, Analysis of PC, Virus Troubleshooting, Detection, & Elimination, Installation of Peripherals, Remote and phone support.

Installation of Computer Software, Create and Maintenance of Networks, Troubleshooting, Repair, Analysis of PC, Virus Troubleshooting, Detection, & Elimination, Installation of Peripherals, Remote and phone support.