• Administration and Operations Support (Role)• Diary Management for the Director• Following up new business leads• Organising meetings with prospective clients• Assist with task scheduling/Project management• Operations support to Director and Office Manager• Assist with pricing new jobs• Liaise with Subcontractors• Assist with client relations and resolving customer issues/complaints• Reception duties – Answering and directing incoming calls, greeting visitors• Customer Service

• Mass Market Administrator (Role)• Contractor Liaison – Provide contractors with job information and clarification as required. Work with contractors to resolve any issues or queries with jobs as they arise.• Data Entry of customer service requests into appropriate databases.• Processing Job results and cancellations as they are received.• Monitoring and management of jobs to ensure completion to required KPIs• Compliance and Risk Management – ensure that all works comply with all regulatory and industry requirements. Meet Health and Safety, environmental and quality objectives as set within the organisation and agreed with customers.• Customer Service – High levels of customer service on the phone when communicating with internal and external customers and contractors.• Contractor reporting – Provide reports and information to customers and related parties as requested.• Dispatch and Schedule Service Orders

• Undertake the spatial verification of property information within the Councils EDRMS, ensuring data consistency with other council systems i.e. TechOne, Waimap• Verification of existing electronic records in Councils EDRMS to align with set file structure• Ongoing other property file maintenance in Councils EDRMS• Provides accurate property information to internal and external customers• Maintains confidentiality of information at all times• Assisting with the daily inwards mail process by capturing and classifying information into the Councils EDRMS • Assisting with internal document delivery including couriers• Assisting with other basic EDRMS tasks i.e. file creation, record finalising, auditing to ensure correct spelling and file classification , identifying further training requirements

• Customer Service Representative – Part Time• Cash Handling• Scheduling• Customer enquiries• Teamwork

Business Owner• Acrylic Nails• Waxing/Tinting• Spray Tanning• Beauty Services• Customer Service• Appointment setting

• Customer Service• Processing• Networking• Administration• Teamwork• Data Entry