Casey Floyd Email & Phone Number

Walnut Creek, Ca, Us

Lead an engineering team responsible for CSAA IG's enterprise interactive voice response (IVR) platform and transition to a natural language understanding based conversational IVR built on AI/ML model processing. Additional responsibilities include ownership if a unified sales and service agent performance management application with various key business metrics.Primary technologies: Amelia AI (SaaS), Nuance (SaaS), NICE Performance Management (Saas), Adobe Experience Manager (SaaS)• Migrated Nuance IVR to conversational AI based IVR platform with Natural Language Understanding capabilities• Planned and prioritized product feature backlog and development for the product• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work aligns with product strategy• Develop detailed product feature specifications and ensure they’re clearly understood by the development teams• Review and accept completed user stories (UAT)• Support internal teams on feature deployments including end to end testing and integrationWhile owning previous products: • Manage Adobe Experience Manager (AEM), the enterprise Content Management System (CMS) and Digital Asset Manager (DAM)• Enabled A/B testing capabilities across various corporate web-based experiences • Lead ADA accessibility compliance initiative across various applications and gained certification on CSAA Corporate Website and related web-based experiences• Lead decommission activities of legacy consumer insurance quote applications in lieu of new, more modern experience

Walnut Creek, Ca, Us

•Develop the vision, scope and capabilities of legacy consumer insurance quote platforms and corporate web presence (corporate website, Digital Marketing Landing Pages, CSAA Specialized Services)•Analyze consumer needs and current market trends via customer usage analytics•Appraise new product ideas and strategize appropriate to-market plans•Manage and prioritize requirements, features, and product roadmaps•Manage various KPI's with regards to user experience, usage, friction, acquisition, and platform growth•Lead decommission activities of legacy consumer insurance quote applications in lieu of new, more modern experience•Manage Adobe Experience Manager (AEM), the enterprise Content Management System (CMS) and Digital Asset Manager (DAM)

As Digital & Brand Director, Casey was responsible for planning and developing content and features for mediums such as web, mobile, and traditional media. Casey was responsible for the design, testing, production, and implementation to roll out of initiatives & incremental updates across these channels as well as interfacing with stakeholders and development teams to ensure successful deployment of product and brand. In addition, Casey partnered with business leadership and development teams to create new features for end users to utilize based on market research and analytics. In this role, Casey was successful by producing content that end users engage with on a daily basis.In addition, Casey has extensive experience in digital media that includes video and photography in addition to motion graphics. During his time with Lex Brown, LLC/Bode By Lex, Casey was also principal content director responsible for production shoots that included location scouting, talent management, directing, producing, and post production to deployment to respective channel.

San Antonio, Texas, Us

As Real Estate Processor, Casey worked with clients to secure home mortgages. Simultaneously, Casey was part of a specialized test group focused on developing and testing new products, processes, and features prior to deployment into production, while providing critical feedback and insight on how products and processes should be improved to Agile and other business teams for the business.

San Antonio, Texas, Us

Richfield, Minnesota, Us

Lead a team of wireless consultants that achieved district and company goals.

Glendale, Arizona, Us

Consult and plan media projects for the CTE (Career and Technical Education) group for Peoria Unified School District. Worked with an independent producer to shoot media for broadcast.