+ Implemented invoicing solutions for new and existing lines of business in North America Ground & Rail division onweb-based enterprise Financial Settlement System+ Supported existing financial system implementations to ensure continuity of business processes for NorthAmerican freight movements to ensure timely collection and disbursement of funds within JD Edwards+ Managed complete lifecycle of new user requests, including level of effort assessment for IT changes, request forbudget approval/budget monitoring, and coordination of solution deployment with minimal disruption+ Elicited, evaluated, and concisely communicated complex business needs to downstream development teams fornew system functionalities and enhancements+ Trained business system users and mentored other analysts by socializing system knowledge to improve resourceefficacy

+ Generated user stories to accurately describe business needs for web-based/mobile chemical management toolto enable product vision and improve operational efficiencies for field users+ Partnered with Product Owner to facilitate refinement and prioritization of backlog to ensure expedient deliveryof features in alignment with roadmap

+ Produced more than 200 user stories, including acceptance criteria, to accurately describe business needs+ Engaged with stakeholders to refine product backlog items and improve quality of existing user stories+ Prioritized product backlog regularly in alignment with user needs as well as vision/roadmap of Product Management+ Kicked-off Sprints by leading each Sprint Planning; Regularly attended Daily Stand-up, Backlog Refinement, Sprint Review, and Retrospective+ Analyzed business requirements and elicited functional requirements using interviews, use cases, tools, and templates to develop functional specifications+ Created test scenarios and executed end to end testing to achieve approval of internal stakeholders and kick-start User Acceptance testing+ Assembled product wiki to increase product knowledge for internal teams and supply content for training documentation+ Designed wireframes and mockups to clarify requirements and guide team in user interface development efforts+ Collaborated with QA, Customer Support, and Architecture teams to improve quality of technical requirements and test cases+ Generated and socialized process diagrams to increase understanding of complex system logic+ Researched databases using ad-hoc SQL queries to troubleshoot issues in testing+ First Business Analyst within division selected to act as a Product Owner on an Agile team; Awarded employee recognition for high performance

+ Managed user stories using Agile project software to define status and tracking of requirements+ Simplified epics using decomposition techniques to increase clarity and impact for development teams+ Designed solutions and managed risk, resourcing, and timelines of SAP projects throughout the Americas + Spearheaded customized SAP application generating increase in hardware and software sales+ Guided customized SAP application to become top performer within development team+ Led redesign of customized SAP application, including user interface, underlying structure, and business processes + Automated existing order management processes enabling new lines of business and product sales of hardware and supplies to 3,800 retail stores+ Monitored projects using project management software and anticipated business needs to ensure 100% on-time delivery+ Coordinated third-party vendor procurement process to enable business process and ensure successful solution + Delivered and designed training materials for new procedures and systems to improve customer service+ Analyzed system issues, identified appropriate fixes, and liaised with SAP to coordinate implementation of changes