Author-”Building Relationships,” “Life Choices,” and “Dealing With Difficult”

Responsible for generating and delivering enterprise workforce development and consulting services to a broad array of corporate and government organizations worldwide, including client-centered training development and execution; gap analysis and assessments; leadership and staff development; instructional design; as well as change management, executive coaching, and business process engineering. Global clients served in enterprise scale training, coaching, talent development, and performance management projects include:*NASA*Capital One*Chrysler*Johns Hopkins University*Northrop Grumman*Pfizer*US Dept. of Veterans Affairs,to name a few.Projects and Highlights:Microsoft China Call Centers Developed and delivered nine training competency programs for call center employees in leadership, customer service, and team building.Oklahoma State UniversityDeveloped and delivered a custom designed six-month Service Leadership Certification program underwritten by Oklahoma State University Spears School of Business and successfully piloted for employees at Avaya Corporation Call Centers. Care Onsite Medical ServicesCreated leadership and staff development training solutions for 500 care providers and staff in a chain of Occupational Medicine Clinics. Training development for employees in 12 Leadership, Customer Service, and Team Building disciplines for the enterprise. This project included instructor-led workshops and materials, and online CBT’s with learning management systems. Developed and implemented new performance management and succession planning solutions for the enterprise. Rockhurst University Continuing Education Centers / Graceland UniversityClassroom facilitator/Instructor for more than 75 business skill and software workshops annually. Examples include Customer Service; Business Communication; Leadership; Technical Writing; as well as software training on programs such as Microsoft Excel, Word, and Outlook.

I designed, developed, and delivered training programs for new medical marijuana dispensaries and production facilities companywide on short contract.

Medical marijuana dispensary. Registered RMD Agent, Massachusetts -Patient care, trimming, extractions, kitchen, production, packaging, inventory. Wellness consultant for new patients

Management of all service divisions, personnel and resources associated with business process automation and training solutions. Metastorm is an OpenText company that develops market-leading software for enterprise and business architecture and business process management (BPM). Director of global premium support services, service sales, and strategic business development. This included long term service license and training contracts with government clients such as General Services Administration, Department of the Interior, U.S. Attorneys Office, and corporate clients such as Wyeth-Hearst.Supervised development and delivery for all custom client solutions, including software applications; associated client training programs, data repository and e-learning solutions, workflow process design, and technology implementation strategies. Supervised all service offices in the United States, Canada, UK, and Europe.

Founder and Director of Training and Publications. Responsible for leadership of this successful training and documentation provider through its start-up and growth stages. Wrote and published the popular “Brainstorm Guide” reference manual series. Additionally, developed more than 50 training programs, reference documentation manuals, and e-learning solutions.Responsible for leadership of enterprise sales; product development and delivery; and talent development. Delivered innovative enterprise training solutions for organizations with staff exceeding 50,000 FTE. Liaison for all strategic partnerships, client projects, and stakeholder relationships. Collaborated extensively with members of the executive leadership team and Board of Directors, as well as managers, subject matter experts, client stakeholders, and staff.As leadership evangelist, fostered a culture of “can do” within the organization— grounded in time-honored principals of client satisfaction, personal accountability, and complete follow-through. Touted for creating innovative supply chain management systems, stakeholder centered solutions, and progressive learning techniques. Nurtured strategic partnerships, developed sales, and closed contracts in excess of $12 million—executing large scale training initiatives with clients such as Xerox, the U.S. Department of Justice, Novell, Inc, Mercedes Benz, and 20th Century Fox, among others.Recognized as Utah Valley Entrepreneur of the Year (1996). Achieved the goal of establishing the organization’s sustainability beyond my participation. Currently, BrainStorm, Inc. remains a strong player in the technical training industry, and named 100 Best Places to Work by Utah Business Magazine.

Customer Service Call Center Management; Large Accounts Service Manager; Trade Show Production