Casey Spring Email & Phone Number

Boca Raton, Florida, United States

As the Operations Manager of Mizner Residential Group, Casey’s responsibilities center around oversight of the team’s overall function and production. Casey focuses on improving processes and efficiencies with an overall goal of providing the best possible experience for our clients, from the first meeting until long after they have closed on their home..

Boca Raton, Florida

Casey Spring is widely recognized as a Top Producer in the Boynton Beach, Delray Beach, Lake Worth, Wellington and Royal Palm Beach real estate market. A key member of the Bonnie Heatzig Group with over $50 Million in 2016 Sales, Casey’s powerful negotiation skills and extensive corporate background have proven to be instrumental to the overall Group’s.

West Palm Beach Area, Florida

• Ensure consistent and effective day-to-day management of resources to maximize efficiency within the department and attain National Customer Satisfaction & Quality, Customer Service (Call Center), and company goals.
• Develop and maintain effective relationships and partnering processes with Customer Service leadership, call center operations teams, and support groups.
• Provide and/or manage Quality subject matter expertise resource for project teams, initiatives, operations process support, and Customer Service training curriculum development. Provide direction to internal quality.
• Analyze productivity reports and team procedures, practices, and processes on a regular basis for use as basis for recommendations to improve team efficiency and effectiveness, and increase customer and employee.
• Proactively identify opportunities to drive improvement in Customer Service Initiatives for our Call Center organization.

 Designed and implemented multiple offline processes for our Select and Enterprise customer base including but not limited to NBS eChat, Exclusive Account Care, NBS Enhanced Email, and Dedicated Offline Support. All programs were launched by the desired due date with immediate impacts to cost savings and customer experience. Collaborated with National.