Casey Stehr Email & Phone Number

Gaylord Palms Resort And Convention Center

Gaylord Palms Resort And Convention Center

Renaissance Orlando At Seaworld

~ Maintained an ESS Planning score of 100% and ITR Score of 94.4% for 2019 with 18 surveys~ Achieved 47 surveys in 2018 with an ESS Planning Score of 97.8% and ITR Score of 93.5%~ Graduated Marriott’s Foundations of Leadership in August of 2018~ Active member of hotel’s Safety Committee Program dedicated to safety in the workplace~ Mentor current Event.

Renaissance Orlando At Seaworld

~ Responsible for managing groups from the sales phase to the planning phase to ensure execution on-site for groups ranging from 10 to 300 guests with functions and room blocks~ Efficiently communicate with clients regarding their needs, opportunities, and challenges to create client satisfaction and repeat business by managing budgets and maximizing.

Renaissance Orlando At Seaworld

~ Managed the Events department's financial checkbook to ensure finances were detailed.~ Analyzed department's profit and loss statements with revenue reports to identify opportunities.~ Organized financial data to accurately manage departmental spending and allocation.~ Designed spreadsheets to organize and simplify Banquet and staff information for.

Renaissance Orlando At Seaworld

~ Oversaw all Front Desk responsibilities and staff as a Front Desk Leader on shift.~ Graduated from Marriott's Supervisor Development program at the Marriott World Center.~ Generated over 35 guest positive comments from visiting guests.~ Devised a program to aggressively achieve "Sell Out" nights optimizing room night revenue.~ Created incentive programs.

Gaylord Palms Resort And Convention Center

~ Worked as a Leader for the Front Office to ensure our guests receive flawless service. ~ Completed certification in Marriott's Supervisor Spirit Program~ Facilitated new hire orientation tours and training classes on various topics~ Oversaw all Front Office new hire training ~ Redeveloped training binder for new hires to create an informative on boarding.

Attractions Operations

~ Created a program called the "Fun Squad" dedicated to improving workplace morale. ~ Achieved Team Member of the month and won the Guest Service award two months in a row.~ Raised guest service scores for an attraction and tripled the team's number of guest positives. ~ Developed incentive challenges to promote capacity and guest service with goals and.

Attractions Operations

~ Supervised an area of attractions for safety, guest service and operational efficiency.~ Managed attractions for proper staffing, daily operating procedures, and maintenance issues.~ Started as an Attractions Attendant and promoted to a leadership and supervisory role.~ Trained at over 30 different attractions throughout the park.~ Achieved numerous.

Bachelor Of Science (Bs) In Hospitality Management, Theme Park Management

Activities and Societies: Future Theme Park Leaders Association, Themed Entertainment Association Achieved Honors and Dean's List all.

Business Administration And Management, General

Activities and Societies: Colleges Against Cancer, Homecoming Committee Achieved Honors and Dean's List all semesters.