Casey Stolberg Email & Phone Number

Mesa, Az, Us

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

Responsible for overseeing operational troubleshooting, employing data analysis for problem-solving, and developing standard operating procedures. This role involved cross-functional coordination, team leadership, and fostering effective communication across departments.

Tempe, Arizona, United States

Chandler, Arizona, United States

● Personally managed teams of over 20 direct reports, balancing the need to meet various KPIs while building and maintaining team morale● Supervised shifts up to 80+ people at a time● Point of contact for Fleet Response Team with various other cross-functional Operations, SoftwareDevelopment, Safety and Legal teams.● Collaborated with other departments to ensure smooth operation of driverless vehicles on public roads● Utilized critical and creative thinking to assess… Show more ● Personally managed teams of over 20 direct reports, balancing the need to meet various KPIs while building and maintaining team morale● Supervised shifts up to 80+ people at a time● Point of contact for Fleet Response Team with various other cross-functional Operations, SoftwareDevelopment, Safety and Legal teams.● Collaborated with other departments to ensure smooth operation of driverless vehicles on public roads● Utilized critical and creative thinking to assess simulated and real-world situations in order to assist Fleet Response Specialists● Provided feedback and continued training to Fleet Response Specialists in situations outside of Escalation Specialist scope● Maintained confidentiality at all times regarding the operation and the technological capabilities andadvancements● Always followed and upheld safety protocols while cooperating with other teams to update and implement new ones.● Ensure Fleet Response Specialist hours are logged correctly and work with Payroll and WorkforceManagement teams to correct any issuesACCOMPLISHMENTS● Pioneered vendor supervisory role, establishing new practices and training for vendor supervisors to follow.● Led direct reporting team to have the highest productivity and utilization in the department● Designed a new 24 hour department schedule across all shifts (six) to meet coverage demands duringbusiest times and operational activities while still ensuring Fleet Response team members had adequatebreak times to avoid fatigue and enhance productivity Show less

Chandler, Arizona, United States

Facilitated communication between Fleet Response Specialists and Shift Managers to increase efficiencyServed as Point of Contact for Fleet Response team in the event of Shift Manager absenceCollaborated with other departments to ensure smooth operation of driverless vehicles on public roadsUtilized critical and creative thinking to assess simulated and real-world situations in order to assist Fleet Response SpecialistsProvided feedback and continued training to Fleet Response… Show more Facilitated communication between Fleet Response Specialists and Shift Managers to increase efficiencyServed as Point of Contact for Fleet Response team in the event of Shift Manager absenceCollaborated with other departments to ensure smooth operation of driverless vehicles on public roadsUtilized critical and creative thinking to assess simulated and real-world situations in order to assist Fleet Response SpecialistsProvided feedback and continued training to Fleet Response Specialists as quality assuranceMaintained confidentiality at all times regarding the operation and the technological capabilities and advancementsAlways followed and upheld safety protocols Followed established training procedures, as well as improving and implementing new ones as needed whenever policy or procedure changedEnsured timely training and reference material updates occurred as policy and procedure changed via regular auditsACCOMPLISHMENTSPiloted several safety and operational procedures to provide input on practicalityAssisted in the continued training of Specialists to ensure team productivityEstablished a more in-depth approach to triage events using information from several different teams Show less

Tempe, Arizona, United States

Responsible for daily inspection, calibration, safe operation, troubleshooting, and tracking maintenance of data collection vehicle.● Organized meetings with clients to showcase vehicle technology and project progress.● Rate asphalt and concrete distresses while navigating most efficient routes through city streets.ACCOMPLISHMENTS● Completed optional training on road maintenance and distress rating via vehicle or walking surveys.● Assisted in translating technical language… Show more Responsible for daily inspection, calibration, safe operation, troubleshooting, and tracking maintenance of data collection vehicle.● Organized meetings with clients to showcase vehicle technology and project progress.● Rate asphalt and concrete distresses while navigating most efficient routes through city streets.ACCOMPLISHMENTS● Completed optional training on road maintenance and distress rating via vehicle or walking surveys.● Assisted in translating technical language from manuals to conversational in order to more easily train Technicians and preform field calibrations easier. Show less

Chandler, Arizona

● Responsible for supporting autonomous vehicles by analyzing data and providing feedback● Utilized critical and creative thinking to assess simulated and real-world situations● Performed detail oriented tasks that may impact autonomous vehicle behavior● Maintained confidentiality at all times regarding the operation and the technological capabilities and advancements● Always followed and uphold safety protocols ● Followed established training procedures, as well as… Show more ● Responsible for supporting autonomous vehicles by analyzing data and providing feedback● Utilized critical and creative thinking to assess simulated and real-world situations● Performed detail oriented tasks that may impact autonomous vehicle behavior● Maintained confidentiality at all times regarding the operation and the technological capabilities and advancements● Always followed and uphold safety protocols ● Followed established training procedures, as well as improving and implementing new ones as needed whenever policy or procedure changed● Ensured timely training and reference material updates occurred as policy and procedure changed via regular auditsACCOMPLISHMENTS● Piloted several safety and operational procedures to provide input on practicality● Founded internal document auditing committee, leading to increased department efficiency and cohesion● Assisted in the initial as well as continued training of Specialists to ensure team productivity Show less

Tempe, Arizona, United States

• Performed daily in depth visual vehicle inspection• Used basic command line and Linux knowledge along with help desk agents to perform basic troubleshooting• Operate the technology in Self-Driving Ubers • Completed reports and performed specific tests to collect data for engineering team • Provided essential feedback on system performance to the team • Interact with the public as an ambassador for Uber’s self-driving technology • Performed mapping and offline analysis… Show more • Performed daily in depth visual vehicle inspection• Used basic command line and Linux knowledge along with help desk agents to perform basic troubleshooting• Operate the technology in Self-Driving Ubers • Completed reports and performed specific tests to collect data for engineering team • Provided essential feedback on system performance to the team • Interact with the public as an ambassador for Uber’s self-driving technology • Performed mapping and offline analysis of vehicle-system performance• Trained incoming Vehicle Operators on procedure and operation of Self Driving VehiclesACCOMPLISHMENTS: • Personally trained over one hundred Vehicle Operators• Helped develop safety and operating standards for Uber’s Self Driving Vehicle program• Worked daily to further development of new technologies, mapping processes and vehicle safety Show less

Phoenix, Arizona Area

 Direct marketing impulse based sales Responsible for creating and walking the most efficient loops based off of supplied leads list Product knowledge of telecommunications (Television, Phone, Internet), and telecommunication companies(primarily CenturyLink) Training in Impulse Factors, Buying signs, etcACCOMPLISHMENTS: Promotion to Leadership, a team building role Training Entry Level

Gilbert, Az

• Direct customer interface for sales transactions, warranty claims/information and problem resolution• Provided technical assistance to customers to ensure they had the proper parts they were looking for• Helped customers understand manuals and supplier catalogues and find their way around the store• Performed stock activities to ensure parts were readily available, front faced items to keep areas appealing• Assisted customers with routine automotive service and part… Show more • Direct customer interface for sales transactions, warranty claims/information and problem resolution• Provided technical assistance to customers to ensure they had the proper parts they were looking for• Helped customers understand manuals and supplier catalogues and find their way around the store• Performed stock activities to ensure parts were readily available, front faced items to keep areas appealing• Assisted customers with routine automotive service and part replacements such as batteries, bulbs, air filters etc. and explained complex automotive issues in layman terms, ensuring they had what they needed• Ensured employee and customer safety by keeping isle ways and shelves clean and free of clutter and disposing of hazardous materials in a safe and timely manner• Completed Company training program in automotive technologies and salesmanship. Training included but not limited to, engine management, suspension, steering, fuel, cooling, heating, electrical, brake systems, warranty programs and up-selling. Show less

Mesa, Az

• Responsible for Club House customer interface/experience, cash handling, bank deposits and cleanliness• Ordered, received and maintained stock of golf accessories and apparel, front faced for professional look• Performed maintenance and repair of golf carts, work truck, weed wackers, chain saws and golf ball pickers• Maintained grounds by re-seeding/divot repair and kept groomed, operating small to large mowers and blowers• Developed Preventative Maintenance Plan and kept… Show more • Responsible for Club House customer interface/experience, cash handling, bank deposits and cleanliness• Ordered, received and maintained stock of golf accessories and apparel, front faced for professional look• Performed maintenance and repair of golf carts, work truck, weed wackers, chain saws and golf ball pickers• Maintained grounds by re-seeding/divot repair and kept groomed, operating small to large mowers and blowers• Developed Preventative Maintenance Plan and kept equipment in operating condition, saving significant money that would have been spent on repair services or mechanics• Reorganized Clubhouse inventory and appeal from unorganized and dirty to clean and professional environment Show less

Associate Of Arts And Sciences - Aas, Organizational Management

Activities and Societies: The Associate in Applied Science (AAS) in Organizational Management program is designed with a customized.

Education record

Activities and Societies: EHS Video/News Club (Head Editor/Reporter/Anchor/Camera Man) Water Polo Swimming AVID California Honors Society.

Certificate Of Completion, Organizational Leadership

The Certificate of Completion (CCL) in Organizational Leadership is designed to prepare students with knowledge and skills needed.