Meticulously combs through client-provided screeners to understand the client's needs for each market research study. Analyzes the content of the focus group, the quotas needed to complete the project, and catches any errors or inconsistencies to ensure a smooth recruiting process. Reports any issues to Project Manager to bring to client's attention.Screens potential participants to determine if they are a qualified fit for each study based on the quotas needed by the client. Calls the participants to confirm their eligibility for the study and schedules them for each focus group. Enters all participant information into an Excel grid in preparation for client review. Updates all participant data into Excel sheets as information changes, cancellations are made, and replacements are found. Coordinates with the Project Manager to discuss any client feedback or changes to a study, determine if there are any quotas that are lacking, or if there are any issues arising during the recruiting process. Comes up with a solution with the Project Manager to ensure each focus group is recruited on time.Meets deadlines and exceeds clients' expectations with the quality and care put into each recruit. Assists with taking on other responsibilities or helping with others with recruits when needed, jumping into unfamiliar projects and quickly learning their requirements while still managing currently assigned projects. Checks in and cashes out in-person focus group participants; sets up, breaks down, and restocks client rooms for visiting clients. Assists visiting clients by taking care of their needs, informing management of any issues, running errands, or assisting with any special requests.

Acted as the face of the company by confidently and efficiently handling all inbound client communications and promptly responded to their needs and inquiries. Made outbound calls to clients to provide updates on the status of their appointments, get additional information, reschedule, or follow up with clients after obtaining requested information to fully resolve their inquiriesListened to client needs and guided them through the scheduling process, gathered client information accurately and efficiently while simultaneously entering complete client information into internal scheduling software and scheduling service appointments based on the company's priority level system and daily availabilityActed as backup dispatcher by managing the call board and sending plumbers out to booked calls—determined which plumbers were the right choice for each call based on: type of call, availability, location, and area of expertise. Also called clients to inform them that a plumber was en route and confirmed that they would be available upon plumber's arrivalActed as receptionist by handling calls for management and transferring calls to the appropriate person or taking messages when management was unavailable, accepted deliveries, and delivered and picked up mail from mailbox daily. Also completed call reports and processed batch reports for invoices and payments at the end of each day Managed filing system and was in charge filing all documents after performing initial complete re-vamp and re-organization of entire system

Provided account services such as deposits, withdrawals, loan payments, and other transactions for members while complying with credit union policy and security procedures including keeping information confidential both on and off the clockCoordinated with internal departments to provide full range of services and ensured all member needs were met in a timely mannerEnsured proper record-keeping on all account and transaction activity in accordance with policy by logging: cash in, cash out, processed payments, coin, and keeping organized copies of proof for all transactionsDemonstrated leadership by stepping in and training new hires and making judgement calls regarding holding or clearing funds while the department was short-staffed. Managed a high volume of member transactions and inquiries while operating independently as the sole available teller

Scored in the top ten for incentive-based sales goals for at least six months and contributed to reaching above quota on personal and store sales goals by averaging approximately $22,000 each month in salesCollaborated with customers to create unique, personalized jewelry combinations and used in-depth product knowledge to drive sales Served as customer liaison for cleanings, repairs, and special orders. Kept customers up-to-date on progress and notified them on when to pick up their products. Also explained warranty coverage and proper care for their purchases

Communicated with guests of all ages and backgrounds while assisting with photos and demonstrated memorized park knowledge by answering questions about various activities, locations, and show timesOversaw costume characters' schedules, escorted and assisted them throughout the park, and ensured guest and characters safety at all timesResponded quickly and efficiently to park and guest needs in a fact-paced environment as a result of sudden scheduling changes or emergenciesPerformed in costume for guests in all weather conditions, including taking pictures, while maintaining high guest interaction numbers

Internship as part of the Walt Disney College Program