Transformational Leader and General Motors World Class Service Technician implementing cutting-edge shop management techniques to create operational efficiencies and solve labor shortages in the automotive industry. With over 25 years of hands-on experience, I've developed a deep technical knowledge of all fleet type vehicles to solve complex issues efficiently.In addition to my technical skills, I lead a team of 20+ talented technicians, driving an environment of collaboration, accountability, and continuous growth. By fostering a team-oriented culture, I’ve doubled shop production year over year and created a work environment that thrives on mutual respect. I believe in disrupting outdated systems/processes and have successfully transformed our approach by challenging the traditional flat rate model, which has resulted in a more rewarding, productive, and enjoyable workplace for all. The results are unprecedented: both in production output and a positive customer experience. My leadership style encourages technicians to expand their skill sets across all facets of repair while supporting each other to achieve both professional and personal growth. This unique approach has proven to be highly effective and can be replicated anywhere. I am always open to connecting with like-minded professionals and sharing best practices that elevate the automotive service industry.—- -It's the possibility of having a dream come true that makes life interesting. ― Paulo Coelho, The Alchemist.