As an Office Manager at Wilson and Son HVAC, I oversee the daily operations of the office, manage the accounting and payroll functions, and ensure compliance with industry standards and regulations. With my Zoho CRM skills, I also optimize the customer relationship management system, track and analyze sales performance, and generate reports and insights for the management team.I have a degree in Business Administration and Management from John A. Logan College, where I learned the fundamentals of business planning, marketing, finance, and human resources. I also have a passion for design and creativity, which I pursue as a freelance designer in my spare time. I enjoy creating logos, flyers, and websites for small businesses and individuals, as well as DIY home improvement, decor, and organizing projects. My hobbies reflect my values of innovation, quality, and customer satisfaction, which I apply to my professional work as well.