Casey Wagner Email & Phone Number

Grand Rapids, Mi, Us

Benton Harbor, Michigan, Us

 Responsible for developing and executing the product service strategy on New Product Introductions and Existing Product Initiatives to improve consumer experience and reduce Total Cost of Quality Identify key service driver issues and work with design engineering and quality teams to implement product level solutions along with training, literature, live web series and online video Lead cross-functional development of advanced product diagnostics for Laundry category to improve technician and consumer experiences while saving +$7 million in Service costs Act as the North American functional lead for Service Engineering for global product development process including ongoing training of global teams Co-lead project with Electrical & Software Engineering groups to introduce new app based advanced diagnostics for improved diagnostics accuracy and User Experience via tablet/smartphone

Benton Harbor, Michigan, Us

 Lead an organization of 24 Service Engineering associates & managers to support Value Stream objectives for quality, efficiency and cost savings Drive sustainable problem solving and process standardization through use of Thought Mapping, Data Analysis and Process Mapping saving over 250 hours of annual work Utilizes project management strategies within the Service Parts Value Stream to increase operational efficiency in order to reapply workforce in value-added areas Support the Whirlpool Product Development process as the Global Service Lead for continued development of Service product design requirements to reduce total cost of quality across the company Teach cross-functional project teams on the new product development process and guide them through a week long product development simulation

Benton Harbor, Michigan, Us

 Acted as the Global Service Organization’s lead for developing Whirlpool’s new product development process Led the development of design requirements for serviceability, part reuse, installation, and design for diagnosis attributes across all categories resulting in $4+ million in Service cost avoidance Identified consumer needs to incorporate into the Service Engineering design requirements by participating in Field Service ride-alongs with Service Technicians Evaluated existing part groups and performed analysis to determine how to reduce part level complexity which reduced part inventory levels and increased cash flow Educated internal process partners on how design elements affect the end consumer to ensure the post-purchase experience is simple and builds loyalty to our brands

Benton Harbor, Michigan, Us

 Cultivated and managed business relationships between Whirlpool and assigned suppliers of Motors and Pumps Developed and executed the North American Region (NAR) purchasing strategy for assigned commodities in conjunction with process partners saving $30 million year over year Led Engineering and Technology cost and quality projects within assigned commodities and drove supplier engagement to support the planned product launch schedule Developed and maintained systems related to supplier performance to act as early warning systems and reduce product failures Collaborated with the Design Engineering team on advanced development projects by identifying the appropriate motor technology and supplier with a targeted savings of $10 million after one year

Benton Harbor, Michigan, Us

 Led development of standard work and line design for new KitchenAid Torrent blender product line to support planned shipment volumes and labor conversion costs Developed and redesigned tugger routes to ensure timely and efficient delivery of materials to production lines leading to the elimination of downtime caused by inefficient routes Optimized material flow to and from the blender production line by performing time studies reducing travel by 100 miles per year  Supported Factory Master Plan initiatives by researching, planning and executing operational relocations Utilized Lean Principles to continuously improve processes across the plant, such as time studies that enabled the materials team to return to previous staffing levels and reallocate headcount to needed areas

Benton Harbor, Michigan, Us

 Managed the professional development and leadership of 20 Order Management Specialists with overarching responsibility for 65 Order Management Specialists for Big Box Sales Channels Optimized daily operations through workforce analytics and MS Access reporting which allowed for accurate staffing levels across work areas Collaborated cross-functionally to support corporate sales strategy evolution and initiatives by implementing at In-Home Agent program to enable increased service hours to trade partners Led process standardization workstreams to support organization-wide lean initiatives which reduced key process cycle times by an average of 40 percent Developed and optimized processes prior to and during eCRM implementation in order to meet Service Level Agreements with key accounts

-Development of brand marketing strategies, advertising campaigns & promotional events-Generation and editing of media content-Lead generation for strategic partnerships and limited edition artist series products-Use of multiple social media outlets to communicate with customer base/show product offerings

Alpine Meadows, Ca, Us

-Promoted the program and its associated events through the use of social media, grass roots marketing and other projects-Developed social media marketing initiatives-Management/co-management of social media accounts

Organizing/providing training, providing verbal and video feedback to 36 athletes. Work with fellow coaches to organize events, races, training, etc...

Memphis, Tn, Us

-Managed the arrival and offloading of inbound aircraft, and the loading and departing of outbound aircraft using organization and detail-orientation-Sorted and organized inbound/outbound freight at Reno ramp using a systematic approach to ensure accuracy and efficiency-Utilized Computer Information Systems for arriving trucks in Reno and prepared Bill of Lading for outbound trucks

Ba And Bs, International Business, Economics, French

Study Abroad Program, French Language & Culture