Casey Warren Email & Phone Number

Prior Lake, Minnesota, United States

Prior Lake, Minnesota, United States

Prior Lake, MN

• Perform day-to-day administration and support of applications.
• Evaluate, document, implement, test, and perform incident resolution and root cause analysis of a variety of applications.
• Work with various software environments, operating systems, and computer hardware platforms.
• Work with end users as well as with other IT professionals. Act as liaisons between vendors and IT as well as provide support for all applications.

Greater Minneapolis-St. Paul Area

• Provide comprehensive Tier 3 technical support for all IT functions and operations of a 100-employee software company specializing in point of sale software and digital menu boards for the fast food industry
• Maintain sites, SQL data extractions, replication and data integrity, and provide end-user technical support on a 24/7 on-call basis
• Serve as the company’s subject matter expert on issues relating to credit card processing, and function as the last line of support for the company’s highest priority technical issues with high-dollar loss implication
• Ensure data integrity for credit card transactions and assist customers with their payment card industry compliance measures, including performing updates in support of SHA-2 certification
• Assisted in the development of a new software for EMV/chip card integration

Greater Minneapolis-St. Paul Area

• Developed and executed point of sale test scripts for stress, functionality, and performance
• Implemented, monitored, and tested bug fixes to ensure smooth operation of a new web-based reporting system, tested functionality, and verified more than 30 web reports against store reports to ensure that the data.
• Served as primary tester for a new digital product roll-out and oversaw the automation of the process by which digital displays could be updated and changed at multiple sites from a single location
• Engaged in extensive step-by-step testing, process documentation, and analytical problem solving

Greater Minneapolis-St. Paul Area

• Managed a team of up to eight people in the planning and implementation of changes to clients’ POS items and prices, including configuration and maintenance of head office software and reports, oversight of.
• Oversaw the installation and troubleshooting of issues relating to the point of sale system’s integrated credit card system
• Migrated more than 2,000 stores and 6,000 endpoints to a PCI-compliant software system that significantly reduced their exposure to threats of fines and hacking incidents

Greater Denver Area

• Managed, mentored, and trained teams of up to 50 people in providing comprehensive sales and customer services support for three major technology retailers

Master Of Business Administration - Mba

B.S., Computer Information Systems