Casey Schaffer Email & Phone Number

London, Uk, Gb

Casey leads Capco's Talentology Practice, our end-to-end Employee Experience Strategy, Organization Design & Development and Change Management offering. Casey works with clients across Finance and Insurance to build and implement innovative talent strategies that empower employees to drive business strategy and transform the way organizations work. As a Managing Principal, she is a key member of both Digital and Strategy Leadership Teams for the US, and the US delegate for the Global Ways of Working Committee pioneering new ways of working for our teams and our clients.

London, Uk, Gb

Casey is a Principal Consultant building Capco’s Talent and Organizational Transformation Practice. She brings 10+ years of experience in talent management, helping evolve the way organizations attract, grow, lead, engage and accelerate talent to propel their business and empower employees. Please reach out if your organization would like to partner with our practice, currently serving the largest financial services institutions around the globe.

Milwaukee, Wi, Us

Responsible for learning strategy and implementation for large scale change management efforts affecting Field Advisors and the Home OfficeImplemented learner centric methodologies and output needs based on project scope, user personas and learning stylesCollaboratively building a newly formed Training and Implementation team, including recruiting efforts, team management, style guides and design principals, team norms, mission vision values Determine tools/technology for interactive, engaging design – introduction of digital overlay, digital authoring, infographics, videoManage learning strategy for platform rollout to 5,000 advisors, e.g. needs assessments, segmentation of user personas, prioritization of 50+ learning topics, blended learning needs including digital/in person/knowledge management, create learner journey maps, sustainability planning, metrics and reporting Stakeholder management including weekly governance meetings with senior stakeholders Design, development and facilitation of in-person events across regional conferences for 1,000+ participants Introduction of soft skills programs for advisors new to the investment space including empathy, EQ and difficult conversations

Responsible for building the inaugural Learning and Development function: working with senior stakeholder for needs assessments; conducting empathy interviews with individual employees to determine recommended delivery tools; identifying learning champions at various levels; people teams to link learning with initial performance framework; and determining metrics and benchmarking (NPS=90) Created personalized learning plans by persona with introduction of initial curriculum catalog and variety of learning opportunities through multiple technologies and experiences: in person action learning programs; internal videos, podcasts and quarterly magazine; digital learning; panels of external thought leaders; and content curation, etc.Led rollout of Degreed and LinkedIn Learning including: curation of content; curriculum pathing; marketing and communications; digital adoption of the platform; and ongoing sustainment of the strategy Overhauled onboarding experience from first interview through year one, defining critical touch points along the way, including: internal process flows; employee experience philosophy; first day curriculum; manager preparation; and ongoing first year check points Supported career mapping, expectation framework, employee assessments, change management efforts and communications during integration as 1,500 Northwestern Mutual employees reported into Learnvest leadership

New York, Ny, Us

• Responsible for instructional design, development and implementation of management development program for over 500 leaders as Healthfirst defines its Culture and Leader Model• Areas of focus include: leadership, coaching, feedback, trust, delegation, difficult interactions, motivation, behavioral based interviewing, communication skills, leading virtual teams, critical thinking and making the transition from individual contributor to people leader• Manage senior stakeholder input for programs in effort to customize curriculum and deployment across the organization • Facilitate mentor program for high potential employees in formalized mentoring program• Develop customized team building programs for multiple departments across the organization, facilitate new hire orientation for employees at all level• Vendor Management and curriculum mapping for blended curriculum build out for our 4,000 employees, including managing external consultants • Online content management for organization wide learning portal, including copyrighting, content mapping, surveys and ongoing support

London, Uk, Gb

• Curriculum management for Interpersonal skills training and development in North America; responsible for facilitation and development of courses in coaching skills, feedback delivery and reception, conflict management, and presentation skills. Design and implementation of Improvisation for Innovation and Personal Presence courses• Lead professional development and customized team building programs for internal teams of up to 150 employees • Facilitation and on-going development of first day orientation programs for new hires at all levels • • Conduct comprehensive reviews of all programs and reset curriculum strategy and implementation for Capco North America by domain and account with consideration to legacy, new hire and rebadged employees• Development and facilitation of two week training program for entry level talent; exploration in design school methodologies, action learning, and core consulting skillsHUMAN CAPITAL BUSINESS PARTER• Lead advisor to senior leadership team while overseeing talent and resource management for Tier One globally focused 280-employee account • Served as HR designate for mid-year and end-of-year performance management review process, Engaged in conflict resolution for personnel account with client and Capco HR teams, conducted stay and exit interviews to improve retention strategy and ensured adherence to all applicable local and federal laws • Developed a range of reports and tracked metrics for internal and client SLAs and presented findings to internal and external constituents HUMAN CAPITAL COORDINATOR • Led learning and development implementation for all consultants on tier-one global account • Liaised with internal teams for resourcing in accordance to demand, metrics and tracking, and communications to team members, account leadership, and client stakeholders• Created employee engagement strategy and managed implementation for tenured employees and new hires

New York, Ny, Us

HR COORDINATOR• Maintained an active candidate pipeline through search and recruitment efforts for the one of Inc Magazine’s 5000 fastest-growing companies; reviewed resumes, conducted candidate interviews, tracked applicant status and facilitated communications between internal teams and prospective new hires• Rewrote employee policy and procedures manual with respect to applicable local and federal laws• Identified issues and streamlined processes in operational inefficiencies • Arranged and prepared for new hire start dates with management, IT, HR, client teams and new employee; Served as new hire on-boarding liaison regarding all internal and agency operation matters; constructed schedules for optimal integration and account team training; created company wide onboarding initiative including a streamlined process for internal teams (pre-hire and first day) as well as a reference book and introduction to the firm for new employees.• Communicated benefits to employees, tracked personal time off as well as allowance year to year, updated employee files and agency wide contact sheets. • Cultural Ambassador; ensured an amiable work environment for staff to ensure employee engagement and overall job satisfaction for PR News’ “Best Agency to Work For” ADMINISTRATIVE ASSISTANT/ OFFICE MANAGER • Supervised all facets of day-to-day operations for a 80-person firm; served as company’s sole receptionist, arranged client visits, maintained monthly/yearly budgets, communicated with building management and security as well as provided administrative support to the company’s senior executives, including Partners• Led teams focused on event planning, corporate social responsibility initiatives, social media, award submissions, entertainment and team building• Contributed original content to Prosek’s blog, Unboxedthoughts.com; one of the top read authors on the site. • Coordinated calendars, scheduled meetings, and arranged domestic/international travel

Art is almost never black and white, and is usually filled with infinite shades of gray. Definitions is a theatre company dedicated to giving artists a vehicle to showcase their talent while surrounding themselves in a community of like minded, supportive people dedicated to working hard to achieve goals that go beyond 'status quo' in the entertainment industry, but rather challenge audiences and artists to think, feel, and experience life in new ways.Definitions is also brings creativity and collaboration into the workplace by offering interactive workshops to inspire your employees to break out of the box and connect with clients, customers and coworkers.

• Sole receptionist for staff of six doctors managing appointment schedules, insurance coding and billing, accounts receivable, information verification, multi-line phones, data entry, medical supply/office orders, and other general office duties• Served as primary liaison between doctors, patients and insurance providers • Prepared and disseminated monthly patient newsletter using Constant Contacts• Maintained company website content and created social networking presence creating a Facebook and Twitter page as well as creating blog and managing content through blogger.com

• Oversaw appointment scheduling, general office management functions for 50-stylist studio• Developed and implemented policies and procedures for the launch of Arrojo Studio’s Cosmetology School, as well as assisted in research for development of curriculum• Conducted retail promotions and sales for Arrojo, Sebastian and Wella product lines• Opening/closing administrative duties, prepared bank deposits and stylist transaction reports (day/week/month end reports)• On-boarded and trained new employees

• Researched and created content for weekly newspaper column• Produced monthly radio program, as well as create content, train panel on topics, and participate on panel for on-air shows• Guest lecturer on communication, developing content and presenting on campus; assistant lecturer/presenter for various topics• Creative consulting on campus wide social norm, education, and outreach initiatives• Writer, director, supervisor of educational theatre troupe• Educational presenter and at all Freshman Orientation programs; trained supporting staff; organized community donations for ‘game show’ prizes (cold call and established ongoing relationships year after year)• Research assistant collecting data through surveys as well as entering findings in web based analysis programs

B.A, Theatre, English, Family And Child Ecology

Uta Hagen Technique And Scene Study

Education record