After 30 years of management, operations, and quality assurance work experience plus traveling and living around the world, Cindy decided to follow her passion and attend Le Cordon Bleu in Paris. At Le Cordon Bleu she learned proper French technique, kitchen management, and discipline - French chefs have no tolerance for incompetence or laziness. Her dream of serving guests at a Chateau in Normandy has now voyaged to Reidsville. Creating distinctive food in an intriguing atmosphere and designing an elegant respite for guests is her intention for Chez Lindsey. Cindy graduated from Le Cordon Bleu Paris with the Cuisine Diplôme in August 2018. After graduation she studied French at La Sorbonne and began a five-year plan to open a Chateau in Normandy to serve unique food and provide a comfortable space in a historical area to tourists traveling to visit the D-Day Beaches. In 2020, a global pandemic changed the course of her plans – a temporary relocation to North Carolina turned into a permanent one.

 Project Management:o Review of new and existing software platforms and management of initiation of new software.o Initiation and management of the ISO 9001: 2015 certification process. Developing a Quality Management System based on ISO 9001: 2015 Standards. Development of the Staff Policies and Procedures Manual as well as department specific policies and procedures. Developed companywide Human Resources program. Organized and led first Six West All Staff Day. Led exercise with team to develop company core values.

o Coordinate health care and provide technical assistance on maternal-child health and reproductive health for refugees.

o Responsible for inception, development, and progression of the Access to Healthcare Programme for migrant women and their children.o Reproductive health and maternal-child health technical specialist for the agency.o Initiate and cultivate partnerships with government agencies, health care providers, and other NGOs.o Responsible for grant application, management, and evaluation.o Established ambitious KPIs and achieved outcomes in a timely manner.o Lead a team of healthcare professionals and participate in organizational teams to achieve agency wide goals.o Strategically and diplomatically removing barriers to healthcare for migrant women and their children.

Evaluate, diagnose, and treat twenty patients per day.Provide contraception education and prescriptions.Mirena and Paraguard insertions.Provide healthy lifestyle education.Pap smears and STD testing.Treatment of STDs.Perform colposcopies and Loop Electrosurgical Excision Procedures as necessary.Perform endometrial and vulvar biopsies as necessary.

Provide a patient care and education for infertility patients.Perform sonohysterograms and hysterosalpingograms.Educate patients regarding medication usage and treatment requirements.Provide first trimester ultrasounds and pregnancy education and evaluation.Perform initial pelvic ultrasounds to evaluate for abnormalities.Monitor IVF and ovulation induction patients.Evaluate patient problems such as first trimester bleeding and OHSS.

• Developed and delivered lectures to nurse practitioner students.• Assistant course director for the undergraduate course Nursing of the Childbearing Family.• Responsible for clinical placement of students in the Women’s Health Nurse Practitioner Program.• Advised and mentored undergraduate and graduate students.

Management of more than thirty health care staff.Developed and implemented Medical Standards & Guidelines.Performed medical audits and developed tools to create strong quality and risk management throughout the agency.Developed and implemented productivity strategies. Implemented electronic medical records system for four health care centers.Responsible for yearly budgets for health services department.Provided direct family planning services to patients.

Assessment, diagnosis, and treatment of obstetric and gynecology patients.Colposcopy, endometrial biopsy and cryotherapy.Urodynamics with diagnosis and treatment of stress and urge incontinence.Primary care: upper respiratory infections, diet/elevated cholesterol counseling, urinary tract infections, Interstitial Cystitis, hypothyroidism, and Irritable Bowel SyndromeFetal monitoring and labor assessment.Management of high risk pregnancy.History and Physicals performed before surgery.Minor surgical procedures (e.g. mole removal).

Developed and implemented medical protocols for eight health centers.Provided leadership during a national accreditation for which the agency received the highest level of approval.Provided health care to a culturally diverse patient population as a nurse practitioner.Developed and implemented Midlife Services to increase access for perimenopausal patients.Co-developed abnormal lab/referral follow-up system to insure prompt notification and care for patients with serious medical conditions. Co-lead team that started a new concept health center that provides quick and easy access to contraception for underserved patients. Developed budget and worked with team on marketing.Actively involved in implementing work redesign strategies to improve efficiency and customer service.Developed HIPAA manual and leading training for all staff. Supervised 16 Mid-level Clinicians and Managers.Responsible for Quality Management and Risk Management Program. Supervised all medical audits.Planned and lead monthly clinician meetings. Responsible for staffing and developing monthly schedule for eight health centers.Responsible for providing guidance and training on medical coding for health center staff.

FPNP for two clinic sites providing GYN exams; STI exams for men and women; education and health promotion regarding contraception, STI’s, and women’s health. Diagnosed and treated women’s health conditions and diseases. QA Manager for three clinic sites including conducting and managing quarterly audits, monitoring Occurrence Reports, and leading quarterly Quality Assurance meetings.

Instructor for the ‘Introduction to Nursing’ course including both health assessment and health promotion. Expanded the curriculum to include holistic health concepts.

Clinical instructor in Labor and Delivery and Antepartum at St. Ann’s Hospital. Lectures presented for Parent-Child Nursing course including Intrapartum Care and Childbirth Education. Participation in curriculum development and evaluation.

Clinical instructor for undergraduate Parent-Child Nursing course. Clinical instruction of students in Labor and Delivery and Postpartum at Metrohealth Medical Center.