Casondra Nagan Email & Phone Number

Appleton, Wisconsin, United States

Madison, Wisconsin, United States

Appleton, Wi

>Provided mentor support to colleagues>Performed Customer Care Specialist I duties

Appleton, Wi

>Provided efficient and timely responses to clients, members, pharmacies, and providers>Analyzed pharmacy claims through various forms of troubleshooting using Navitus' intranet and external internet resources>Utilized multiple applications such as Lighthouse, NaviClaim, and FBMS to obtain information to provide full inquiry resolutions>Followed HIPAA regulations and procedures to ensure member confidentiality>Informed and educated members how to utilize their pharmacy benefit>Maintained non-phone work time by participating in special teams

Neenah, Wi

>Delivered prescribed medications to patient rooms and provided customer service to patients, physicians, providers, and pharmaceutical representatives >Billed patient accounts for medications ensuring proper insurance codes were used>Responded to and directed phone and walk-up inquiries from patients, providers, and pharmaceutical sales representatives>Processed walk-up and phone-in prescription drop offs>Maintained patient confidentiality and adhered to all HIPAA requirements and policies>Stocked shelves with supplies and medications>Trained new pharmacy clerks>Performed cash and credit transactions>Ensured work areas were regularly and properly sterilized

Neenah, Wi

>Prepared patient meal trays consistent with prescribed dietary restrictions>Delivered meals to patient rooms in timely manner while providing positive patient interaction>Maintained patient confidentiality consistent with HIPAA regulations and policies>Partnered with culinary team and other FSA's to ensure outstanding patient experience

Appleton, Wi

>Provided outstanding customer service to a diverse customer base >Efficiently and accurately processed credit and cash transactions>Recognized for highest Home Depot Visa account creation across multiple months>Ensured register and checkout area was clean and tidy at all times>Utilized training tools to reduce losses and shrink

Associate'S Degree, Forensic Science

>GPA 3.74 >Graduated December 2019

Technical Diploma, Medical Office Assistant

>GPA 3.92 >Graduated December 2016