• Fueling a culture of research across the company, enlightening and empowering the team to actively embrace the potential of user and customer insights in shaping strategic decisions.• Creating and defining our Customer Journey by tapping into the voice of the customer, identifying pain points, and uncovering opportunities for the company.• Transforming research findings into actionable insights and setting up seamless communication channels to fuel better decision-making across the organization.

• Collaborating across departments to integrate the sales enablement strategy with the overall company vision.• Teaming up with marketing to create captivating content and coaching sales reps to maximize their impact, with a focus on our product.• Partnering with external collaborators to implement and leverage top-notch technology for a killer sales experience.

• Supercharged the growth of law firms by spearheading their tech transformations, launching innovative business models, and executing strategic tech initiatives that aligned with their visions.• Worked hand in hand with law firm leaders and attorneys to devise growth strategies, build robust technology infrastructures, and solidify their competitive edge in the market.• Introduced game-changing client-facing document automation tools, empowering clients to draft high-quality legal documents independently. Self-service is the name of the game, opening up exciting new opportunities for law firms to cater to their clients' needs.

• Managing end-to-end case management and taking care of everything from meetings at bailiff's courts to tenant evictions and counseling sessions related to forced sales.• Investigation of legal issues and information seeking.• Preparation of pleadings.• Business debt collection, owner's association debt collection, and rent collection.