Casper Manalo Email & Phone Number

Salt Lake City, Utah, United States

- Reviewed individual applications and service accounts with PHEAA- Helped train 20 new team members (including Department Managers and Supervisors); teaching the Compass system, in-house processing script, teaching them to QA their own work, how to correctly file paperwork that borrowers sent in, how to determine best plans for borrowers- Oversaw and managed QA/QC for 50 other agents; helped them achieve their contract metrics, troubleshoot issues, etc. - Presented as Team Lead in company leadership meetings; collated reports, delivered updates on system processes- Oversaw Agent Help Line; answered agent questions

Salt Lake City Metropolitan Area

- Key holder, opened and prepped cafe before food service- Trained 10 new employees on POS, food safety regulation, time management, inventory, and maintaining cafe sanitation- Prepared orders with an eye for excellent customer service; maintained a steady clientele community- Managed inventory, communicated with corporate Stock and Inventory Managers to maintain appropriate stock in store

Greater Salt Lake City Area

- Provided a high level of verbatim dictation for speed and accuracy- Maintained strict customer confidentiality

General Studies

Activities and Societies: Wind Ensemble, Symphonic Band, Pep Band

General Studies