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Cass Brown, Pmp® Email & Phone Number
Implementation Manager, Global Customer Experience
at
CHEP
1 work email found
@chep.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Implementation Manager, Global Customer Experience
Location
Orlando, Florida, United States
Company size
Who is Cass Brown, Pmp®? Overview
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Quick answer
Cass Brown, Pmp® is listed as Implementation Manager, Global Customer Experience at CHEP, a with 8902 employees, based in Orlando, Florida, United States. AeroLeads shows a work email signal at chep.com and a matched LinkedIn profile for Cass Brown, Pmp®.
Cass Brown, Pmp® previously worked as Manager, Customer Journey Implementation at Chep and Project Analyst, Customer Intelligence at Chep. Cass Brown, Pmp® holds Master Of Business Administration - Mba, Business from University Of Central Florida.
Company email context
Email format at CHEP
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*@chep.com
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Profile bio
About Cass Brown, Pmp®
Experienced project manager specialized in global process improvement. Providing results with a demonstrated history of leading transformation utilizing comprehensive knowledge to solve complex issues while maintaining accuracy around consistently evolving system platforms & customer-centric service operations.
Listed skills include Public Speaking, Leadership, Customer Service, Community Outreach, and 13 others.
Current workplace
Cass Brown, Pmp®'s current company
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Chep
13 roles
Cass Brown, Pmp® work experience
A career timeline built from the work history available for this profile.
Manager, Customer Journey Implementation
CurrentChampion the execution of strategic initiatives including planning, reporting, coordination, and implementation of activities with a strong focus on enterprise-wide thinking and leadership. Supporting Customer Experience initiatives across the global portfolio by utilizing knowledge, tools, and experience to improve the quality of output.
Oct 2021 - Present
Project Analyst, Customer Intelligence
•Serve as a representative for initiatives and process improvements that impact the various Customer Operations functions. •Deliver a dedicated focus on continuous improvement and customer excellence through ongoing analysis, training, testing and serving as a business champion for any current or upcoming projects.
Mar 2020 - Oct 2021
Project Analyst, Customer Operations
• Conduct comprehensive Regression, UAT Defect, Enhancement & Change Request, and New Feature testing on behalf of US Pallets.• Perform internal & external user trainings as well as develop SOPs.• Service sensitive high value customers, complex application issues, CES High effort myCHEP surveys and assist in planning for the future of myCHEP.
Nov 2018 - Mar 2020
Customer Care Representative
The Customer Care Representative acts as the primary point of contact and subject matter expert for all customer needs. This role serves as a contact for customer service requests, and involves the ability to interpret customer needs and follow through to resolution. This role requires a high level of expertise relating to customers in a consultative capacity to proactively seek the best customer experience. This role serves as the voice of the customer when seeking to resolve requests involving cross-functional teams to provide timely resolution.
Aug 2017 - Nov 2018
B2B Inside Sales Associate
Primary responsibility is to reach out to the hospitality industry and other businesses by telephone so as to promote our mission, gather information, and verify details. This position reports directly to the Vice President, CSR and Hotel Business Development.
Jun 2017 - Aug 2017
Account Manager
Serves as the main point of contact to our hospitality partners across the globe by responding to inquiries and arranging for delivery of service and supplies regarding our recycling programs.
Apr 2017 - Jun 2017
Account Manager
Utilize a sales and service approach in handling course cancellations, major schedule changes, and venue changes in order to retain the greatest amount of funds from at risk student enrollments.
May 2016 - Mar 2017
Student Concierge
Excellent Customer Service: We provide one stop service, fielding calls in a way that ensures each student has a positive experience with Kaplan Test PrepSolution Finders : The service team prides itself on finding stellar solutions. Our students bring us their questions and concerns and we will be ready with the answers. We strive to exceed our customers expectations on every callPrioritization: Every call is important to us, our priority is finding solutions quickly and efficiently for our students. Our goal is a one call resolution to student issues.Account Management: We are dedicated to making sure our classes run smoothly. We are here day and night to answer any questions students may have on location, books and account information.
Sep 2015 - May 2016
President Of The Xi Iota Chapter
Represent the organization and speak on occasion on behalf of the Chapter.Preside over and conduct meetings according to accepted parliamentary procedure.
Mar 2015 - Mar 2016
Vice President Of Membership Of Fl Beta Chapter
Preside over all fraternity recruitment activities. Provide programs and resources on recruitment for all chapter/chapter members. Educate all members throughout the year with Fraternity lesson plans and additional resources.
Jan 2015 - Jan 2016
Server
“Extend the healing ministry of Christ by nourishing with compassion.”Deliver food to patients, while ensuring the maintenance of diabetic patient’s blood-glucose levels.
Sep 2013 - Apr 2014
Intern
Shadow Dr. Carlton Barnswell on urological treatments and proceduresPartake in Medical Assistant duties such as obtaining vital signs, vena-puncture, and updating medical records.
Oct 2011 - Jul 2012
Team & coworkers
Colleagues at CHEP
Other employees you can reach at chep.com. View company contacts for 8902 employees →
FO
Francisco O.
Colleague at ChepMadrid, Community Of Madrid, Spain
View →
CG
Cedric Gray
Colleague at ChepMetro Jacksonville, United States
View →
AS
Arati Shinde
Colleague at ChepCologne, North Rhine-Westphalia, Germany
View →
VL
Vik Lovel
Colleague at ChepBulgaria
View →
PK
Paul Knapp
Colleague at ChepMadrid, Community Of Madrid, Spain
View →
JC
Jomia Cue
Colleague at ChepUnited States
View →
BT
Byron Trotman
Colleague at ChepCalgary, Alberta, Canada
View →
SM
Steve Martin
Colleague at ChepSammamish, Washington, United States
View →
SS
Sandeep Singh
Colleague at ChepOrlando, Florida, United States
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VM
Víctor Manuel Leal Blanco
Colleague at ChepFuenlabrada, Community Of Madrid, Spain
View →
Francisco O.
Colleague at ChepMadrid, Community Of Madrid, Spain
View →
CG
Cedric Gray
Colleague at ChepMetro Jacksonville, United States
View →
AS
Arati Shinde
Colleague at ChepCologne, North Rhine-Westphalia, Germany
View →
VL
Vik Lovel
Colleague at ChepBulgaria
View →
PK
Paul Knapp
Colleague at ChepMadrid, Community Of Madrid, Spain
View →
JC
Jomia Cue
Colleague at ChepUnited States
View →
BT
Byron Trotman
Colleague at ChepCalgary, Alberta, Canada
View →
SM
Steve Martin
Colleague at ChepSammamish, Washington, United States
View →
SS
Sandeep Singh
Colleague at ChepOrlando, Florida, United States
View →
VM
Víctor Manuel Leal Blanco
Colleague at ChepFuenlabrada, Community Of Madrid, Spain
View →
5 education records
Cass Brown, Pmp® education
Master Of Business Administration - Mba, Business
Bachelor Of Science - Bs, Biology, 3.25
Minor, Medical Sociology
Biology, General
High School, Biology, General
FAQ
Frequently asked questions about Cass Brown, Pmp®
Quick answers generated from the profile data available on this page.
What company does Cass Brown, Pmp® work for?
Cass Brown, Pmp® works for CHEP.
What is Cass Brown, Pmp®'s role at CHEP?
Cass Brown, Pmp® is listed as Implementation Manager, Global Customer Experience at CHEP.
What is Cass Brown, Pmp®'s email address?
AeroLeads has found 1 work email signal at @chep.com for Cass Brown, Pmp® at CHEP.
Where is Cass Brown, Pmp® based?
Cass Brown, Pmp® is based in Orlando, Florida, United States while working with CHEP.
What companies has Cass Brown, Pmp® worked for?
Cass Brown, Pmp® has worked for Chep, Clean The World, Kaplan Test Prep, Alpha Phi Alpha Fraternity, and Phi Delta Epsilon International Medical Fraternity, Wa Alpha Chapter.
Who are Cass Brown, Pmp®'s colleagues at CHEP?
Cass Brown, Pmp®'s colleagues at CHEP include Francisco O., Cedric Gray, Arati Shinde, Vik Lovel, and Paul Knapp.
How can I contact Cass Brown, Pmp®?
You can use AeroLeads to view verified contact signals for Cass Brown, Pmp® at CHEP, including work email, phone, and LinkedIn data when available.
What schools did Cass Brown, Pmp® attend?
Cass Brown, Pmp® holds Master Of Business Administration - Mba, Business from University Of Central Florida.
What skills is Cass Brown, Pmp® known for?
Cass Brown, Pmp® is listed with skills including Public Speaking, Leadership, Customer Service, Community Outreach, Teamwork, Powerpoint, Cpr Certified, and Microsoft Word.
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