Cass Evans Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Responsible for creating, implementing and evolving leader development programs to improve the capability and effectiveness of MYOB's Sales, Success, Support & Services Leaders. This includes needs analysis, content development, training delivery, communication, optimisation and outcome assessment.Achievements:- Delivered the 2023 Leader Kick-Off event.

Melbourne, Victoria, Australia

Responsible for developing and leading the Customer Success team and strategy for MYOB's SME customers - ensuring we understand and exceed our customer expectations and ultimately forge long-lasting relationships. The Customer Success team is responsible for onboarding of new customers, driving product engagement and utilisation, retention (saves) and.

Melbourne, Australia

Defining and managing the business strategy for optimizing client lifecycle marketing across the portfolio of MYOB SME products to enhance satisfaction, utilization and retention rates. Responsible for MYOB's Voice of the Customer program and encouraging change across the business to impact overall NPS.Achievements:- Evolved the VoC program to a.

Brisbane, Australia

Responsible for developing and delivering direct marketing campaigns that encourage cross-sell across the portfolio and retention of the group's 9 million customers. Working predominately on Suncorp, AAMI, Apia and GIO brands. Suncorp is one of Australia's largest financial services brands offering Insurance, Banking and Superannuation.Achievements.

Toowong, Brisbane

Responsible for delivering data-driven and multi-channel marketing campaigns to existing Budget Direct customers, with a focus on the cross-sell of insurance products and retention of customers. Budget Direct Insurance is one of Australia's leading general insurance providers.Achievements:- Introduced ‘Win-Back’ campaign for cancelled Motor and Home.

Milton, Brisbane

Responsible for managing direct engagement campaigns through from concept to completion - including pre and post analysis, data selection and stakeholder management.

Responsible for managing all B2B and B2C marketing inititives for the business, as well as organising events and graphic design of corporate literature and advertisements. Option Audio are a manufacturer of audio and AV products, with over 200 resellers nationally.

Responsible for driving membership and industry development initiatives (including sponsorship) through online and traditional marketing channels, events and one-on-one consultations with current and potential members. Landscape Queensland Ind. Inc. is a not-for-profit association, servicing the landscaping & horticulture industries.

Responsible for coordinating all B2B and B2C marketing initiatives under the Marketing Director, including development of monthly eDM, website redevelopment and management, organising trade events and managing company literature. Nelson Australia is a subsidiary of Nelson Irrigation Corporation in the USA, who supply resellers across Australia with.

Graduate Certificate, Leadership And Organisational Development

Undergraduate, Marketing/ Management

Diploma Of Professional Coaching, Specialising In Career Coaching

 Positive Psychology Coaching  Psychological theories and their contribution to coaching  Using Psychological models to motivate.

Senior Certificate