Key Responsibilities:In addition of the Subject Matter Expert responsibilities listed in my previous experience, I have now the following responsibilities:- Support the transformation of the company’s global Customer Operations organization, delivering and embedding the new “Fast. Expert. Ready” strategy- Ensure cross-business strategic projects have the detailed understanding of Scientific Support and Customer Service teams as well as the voice of the customer included- Influence and engage stakeholders and digital partners to reach common goals and develop strong working relationships throughout the business- Identify opportunities for innovation to feed into business operations strategies

Key Responsibilities:- Support end-to-end projects across the company and be focused on safely launching and landing new capabilities, right first time- Help define and develop all aspects of system processes and workflows to support the company’s vision for the future of customer experience- Maintain a deep understanding of global business processes in the context of both internal users and external customers, to ensure alignment across worldwide sites- Elicit requirements from the business users and Business Process Owners across the globe through workshops, project meetings and documentation- Making data-driven decisions to guide business process optimisation and changes- Contribute to all aspect of a digital transformation project from design workshops, approval of design documents, process mapping, change management, testing, training, cutover to hypercare

Key Responsibilities:- Used my scientific expertise to daily advise customers by email, phone and live chat about antibody-based products and their use- Troubleshooted problems with antibody-related applications and provide optimal resolutions to customer complaints, balanced with the company’s commercial needs- Grew an expertise of the company’s existing and future digital systems as part of my Super User responsibilities on multiple Digital Transformation Projects- Trained, coordinated and supervised Scientific Support and Customer Support teams as well as new hires as a part of the Super User and Trainer responsibilitiesKey Achievements:- Participated in enhancing the customer experience at Abcam by acting as a support and liaison between the project management team and end-user agents during the beta testing and development of a new Live Chat customer communication platform.- Following Abcam’s acquisition of the Proteomics and Immunology business of the company Expedeon, I participated to the successful integration of Expedeon’s products into Abcam’s catalogue by reviewing, rebranding and optimizing the scientific information related to these products.

Key Responsibilities:- Designed and oversaw a complete 4-year research project in epigenetics and paediatric neural cancer biology- Managed a technician on the project- Fundraising- Designed, performed and analysed scientific experiments and data- Troubleshooted complex experimental procedures and dataKey Achievements:- Successfully achieved a PhD project through the writing of two scientific publications and a PhD manuscript in English- Provided the laboratory with expertise in one of the most advanced sequencing techniques that is the single-cell RNA-sequencing, and in the bioinformatic analysis of the resulting data*** Employed on a highly selective research grants from the Ministry of Research in Cédric MAURANGE research team at the IBDM (UMR 7288)

Developing experimental protocols in Cédric MAURANGE research team at the IBDM (UMR 7288), I provided full research procedures for various projects of the laboratory.

Managed a 5-month research project in paediatric neural cancer biology, in Cédric Maurange research team at the IBDM (UMR 7288)

Managed a 5-month research project on sleep and metabolism, in Jian-Sheng LIN and Laurent SEUGNET research team at the "Centre de Recherche en Neurosciences de Lyon” (Inserm U1028/CNRS UMR 5292)

Managed a 5-month research project on neurodegeneration, in Manolis FANTO research team at the MRC Centre for Developmental Neurobiology

Having the opportunity to create a research laboratory (Junior Laboratory) in collaboration with another 3rd year Bachelor’s degree student and one PhD student, we set and oversaw a one-year research project including fundraising, budgeting and the conception and performance of scientific experiments. The Junior Laboratory was hosted by Bertrand Mollereau's team at the LBMC (UMR 5239).

- In charge of the restaurant opening on Saturday mornings and closing on Thursday evenings- Occasional training of new employees- In part-time contract (10 hrs/week) in order to fund my university studies in Biology