As a supervisor at Lectric eBikes, I lead a team of customer service representatives who provide exceptional support and solutions to our clients. I am responsible for hiring, training, coaching, and motivating my team, as well as ensuring that they meet and exceed the quality and performance standards of our company. I also handle escalated issues, resolve customer complaints, and implement feedback and improvement strategies.I have a master's degree in curriculum and instruction from Western Governors University, which has equipped me with the skills and knowledge to design and deliver effective and engaging training programs for my team and other employees. I have also earned the SHRM People Manager Qualified certification, which demonstrates my commitment and proficiency in managing people and teams. I am passionate about creating and promoting a positive work environment, developing relationships, and solving complex problems. I value customer success and satisfaction, and I strive to deliver the best service possible to our customers.