Responsible for controlling & correcting inventory defectiveness (outbound). Effective at monitoring finished products and confirming specifications, conducting visual and measured tests and returning rejecting products for re-work or to destroy. Identifies and addresses errors in virtual and physical inventory counts. Inventory Control/Quality Assurance (ICQA) Performed SBC & Cycle counting and released analysis/research to under and correct any variances in our inventory. Worked as a team to perform inventory auditsExamined agreed processes & highlighted any discrepancies. Discarded & rejected products, material & equipment that did not meet specifications. Daily duties also included pack (singles), sortation, problem solve, IOL and ensuring orders. Corrects errors by making appropriate changes and rechecking data to ensure the desired results are achieved. Consults with managerial, engineering, and technical personnel to clarify program intent, identify problems and suggest solutions

Worked directly with customer and sales team as a main source for Veritiv products, services, and problem resolution. Prepared, processed and fulfilled customer orders to ensure customer satisfaction.

Interacts with CSX customers, responding to questions/concerns about shipments and the CSX provided services. .Responsibilities: Serves as customer advocate within the organization. Researches and resolves customer issues and monitors progress via CRM, GIS Mapping, EDI Waybill (Electronic Data Interchange) UMLER, Rail Inc. & Prism Publishing Communicates progress on service recovery and problem resolution to appropriate CSX business partners and the customer proactively.  Documents service issues and provides written and oral responses to customers.  Communicates tactical service plan changes to key assigned customers ensuring the impact of changes are accurately and appropriately communicated. Oversee process to address discrepancies inquiries regarding rates, tariff and pricing using PRISM system

Responsible for various functions with the Door to Door (D2D) Trucking Operations to include customer service, dispatching and freight planning. Responsibilities: Provided timely communication to internal and external customers on load status.  Scheduled appointments for pick-up and delivery of D2D loads and assigns to Independent Contractors and/or agent carriers. Proactively communicates operational delays due to rail service, weather, and truck or equipment capacity. Provides prompt resolution to issues  Provides prompt resolution of DOT & FRA violations such as overweight issues, hours of service (HOS) hazmat discrepancies and waybill issues.  Oversaw processes to address discrepancies regarding rates, tariff and pricing using PRISM system for carload and intermodal business units.

Ensure the most efficient freight movement, and cost effective services, as well as compliance with DOT and Safety regulations while resolving transportation problems with urgency and professionalism.Responsibilities: Fills customer load orders using internet based load posting and truck search software, phones calls and the company's data base of approved customers/brokers.  Managed and responded to inbound requests prospective customers. Researched and gathered information about target accounts while building prospect database.  Solicits profitable freight brokerage business from members and non-members by marketing our transportation capability via direct sales calls or telephone/internet Assumes responsibility for approval of reconciled freight charges and assures that the contract provisions are followed.  Collaborated with internal stakeholders to include Sales, Marketing and Pricing departments. Assists the collection and maintenance of customer information; maintains knowledge of customer contractual requirements; receive, commit to, and load detailed customer load information ensuring system integrityNegotiate rates within pre-established guidelines to maximize the company's profit.

Created bill of ladings in our system in accordance to documentation standards and documented based on vessel priority. Acted as the liaison between customer (N/B cargo) and the Documentation Dept. in Jacksonville. Acted as back up for Traffic department as needed and assisted customers with inquires about Bookings, bills of ladings, equipment, tax status, etc.Responsibilities:• Processed the SED’s and reviewed procedures to ensure compliance according to the U.S. Department of Commerce. Maintained POA databases • Prepared in-bond documentation for CBP (Customs and Border Protection) Approval. • Worked closely with support services to identify discrepancies in master paperwork vs. information received at time of booking. • Identified cargo that is hazardous, In Bond, military, foreign cargo, etc. and applied clauses accordingly• Researched customer problems/issues and familiarity with the supported product • Led in implementing and updating company policy on filing and compliance with new Census SED guidelines.• Seamlessly implemented new web page outlining rules, regulations and penalties pertaining to SED filing for internal and external • Wrote new policy to standardize the filing of the shippers export declaration within the organization and on the census filing website

Provided assistance to the Operations Manager in ensuring a safe, professionally rewarding and productive environment for employees. Responsibilities: • Responsible for overseeing daily office operations for the customer service department. Managed and supervised between 15-20 employees. • Motivated, trained and mentored individuals providing the necessary tools to meet or exceed company goals and objectives. • Assisted in forecasting, project planning, and execution and program direction. • Supported management and billing department in enhancing current billing system for quality and efficiency. • Assisted with quality training for employees and ensured production requirements and goals were met. • Compiled and furnished production information and statistics to Operations management to ensure equal distribution of workload.

Responsible for assessing the credit risk and viability of a potential and existing clients as well as establishing their current credit limit. This included analyzing customers’ credit information in order to assess and set credit limits, collect on open and past due accounts and resolve deductions and unapplied payments. Responsibilities: • Analyzed credit reports, references & credit applications to establish applicants’ credit worthiness. • Analyzed such factors as income growth, quality of management, market share, potential risks of industry, collateral appraisal • Assigned and adjusted new and existing credit limits to accounts based on current and prior pay history or documentation. • Contacted clients that had reached or were in jeopardy of reaching credit limits or counseling customers that were not adhering to contracted payment terms.