Cassandra C

Cassandra C Email and Phone Number

Styling Systems and Solutions Coordinator @ Stitch Fix
Seguin, TX, US
Cassandra C's Location
San Antonio, Texas, United States, United States
About Cassandra C

With over ten years of professional experience, my journey at Stitch Fix as a Retention Specialist has been a blend of fostering customer loyalty and leveraging project management skills. Our core competencies lie in developing strategic initiatives that enhance client retention and satisfaction. Thanks to a background as a dealer finance representative at Fuji Xerox New Zealand. Equipped with a Google Data Analytics credential, we adeptly analyze customer trends to drive targeted retention campaigns. At Stitch Fix, we are committed to aligning our retention strategies with the organization's mission, bringing diverse perspectives to the team, and contributing to a culture of resilience and customer advocacy.

Cassandra C's Current Company Details
Stitch Fix

Stitch Fix

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Styling Systems and Solutions Coordinator
Seguin, TX, US
Website:
stitchfix.com
Employees:
4269
Cassandra C Work Experience Details
  • Stitch Fix
    Styling Systems And Solutions Coordinator
    Stitch Fix
    Seguin, Tx, Us
    View
  • Stitch Fix
    Customer Service Coordinator
    Stitch Fix Sep 2019 - Present
    San Francisco, Ca, Us
    WFM CE- Analyze trends in queues to identify scheduling needs. -Accurately input data in Playvox and Workforce, ensuring accurate timekeeping. -Multi-tasking: This work involves many platforms and skills to complete role duties. CSL-Analyze incoming ticket volume and manage employees in live channels to ensure SLA goals are met. -Coach agents with client interactions, utilizing problem-solving skills in gray-area situations-Collaborate with other CSLs to gather data to improve the agent and client experience. CS Agent- Review client accounts to ensure accurate billing discrepancies. - Identify opportunities to improve client experience with the website and quality. - Build client relationships to improve retention.- Autonomously exceed all current KPI goals. - Assist in building our new hire onboarding documentation. - Provide shadow and training sessions to new employees to set expectations and introduce workflow improvements
    View
  • Fuji Xerox New Zealand
    Dealer Finance Representative
    Fuji Xerox New Zealand May 2019 - Aug 2019
    Auckland, Auk, Nz
    - Process sales documents and invoices in the database to financially approve sales. - Ensure high attention to detail to create accurate invoices/ purchase orders. - Process vendor invoices and chargebacks. - Run daily reports for sales insights for reporting and data entry. - Collaborate with multiple teams daily for approvals. - Stay up to date on financial policies for proper reporting
    View
  • Cerner Corporation
    Technical Support Analyst
    Cerner Corporation May 2017 - May 2018
    Kansas City, Missouri, Us
    - Customer service- Problem-solving - Data reporting- Entering data online- Work with various software programs- IT support
    View
  • Ljc Business Partners, Inc
    Account Manager
    Ljc Business Partners, Inc Oct 2016 - Mar 2017
    - Business to Business sales- Help customers place orders and maintain relationships for retention- Coaching new employees- Conducting interviews for new hires- Run morning meetings for the sales team- Data entry - Analyze team numbers to meet current sales goals
  • Bobby Ds
    Food Server
    Bobby Ds Sep 2014 - Sep 2016
    - Customer service- Cash handling- Multi-tasking- Knowledge of products
  • Braums
    Shift Manager
    Braums Jan 2014 - May 2014
    - Provide excellent customer service- Work in a fast and friendly atmosphere- Complete tasks on time- Manage crew members.
  • Spangles
    Assistant Manager
    Spangles Jan 2012 - Nov 2013
    - Managed and trained crew members.- Deposited store monies and managed inventory.- Handled customer complaints.- Provided quick problem-solving skills to customers and employees.- Created weekly schedule

Cassandra C Education Details

  • Emporia State University
    Emporia State University
    Sociology
  • Coursera
    Coursera
    Google Data Analytics
  • Allen County Community College
    Allen County Community College
    General
  • Emporia High School
    Emporia High School
    General

Frequently Asked Questions about Cassandra C

What company does Cassandra C work for?

Cassandra C works for Stitch Fix

What is Cassandra C's role at the current company?

Cassandra C's current role is Styling Systems and Solutions Coordinator.

What schools did Cassandra C attend?

Cassandra C attended Emporia State University, Coursera, Allen County Community College, Emporia High School.

Who are Cassandra C's colleagues?

Cassandra C's colleagues are Helen Crowell, Tedleene Smith, Ashley Salentine, Jacob Andary, Matthew Marcon, Adrian Hall, Carlos Malave.

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