Cassandra Campbell Email and Phone Number

TradeHelper is an online dealer auction that delivers results. With over 40,000 vehicles sold in 3 years, TradeHelper has become one of the leading online auction dealer platforms in Canada. Whether you’re a regular to live auctions or not, TradeHelper’s platform is efficient, convenient and simple to use. Our online auction system is adequately suited for today's modern technology, helping dealers transact seamlessly anytime, anywhere.

• Establish and maintain close working relationships with major commercial accounts• Review and update condition reports; approve and audit vehicle repair reports• Walk vehicles and make recommendations for reconditioning to increase vehicle value• Communicate with operational departments and vendors to ensure efficient movement of vehicles and completion of services• Complete detailed reports as required for inventory control, after sale reporting, and wire transfers • Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale• Coordinate with other departments (accounting, transportation, arbitration, etc.) to resolve account concerns• Stood on the auction block during Tuesday’s commercial sale alongside GM Financial representative to ensure smooth sale and assist with any sale related problems, questions or concerns

• Acted as dedicated contact for nominated VIP customer• Engaged with VIP customers identifying and monitoring daily purchasing activities• Successfully completed a 2 week account inventory audit which included 2,500 vehicle purchases to ensure all supporting documents were present• Liaised with various parties including VIP customer, vendors and auctions to ensure all purchases were communicated, received (transmitted) and applied to operating system for processing and invoicing• Constantly worked with all departments to ensure a seamless transaction for our clients• Worked in conjunction with different departments to come up with innovative ways to save time and money for our company and client• Actively solved all logistical and auction level issues• Communicated with our 3rd party dispatch company to ensure all units were successfully transported from the auction to the exit port• Participated in all meetings to present any problems, solutions or success relating to customer

• Provided customer support by managing hundreds of emails and phone calls daily• Individually educated and oriented all new clients for 3 years until additional support was hired• Managed ‘Live 2 Chat’ and answered client questions and concerns• Aided export department with preparation of house BOL’s and occasionally provided back-up customer service to clients who utilized our shipping services • Maintained excellent rapport with all clients and confidently guided them at all times• Assisted with developing the standardization of the registration procedure for all international car dealers with Manheim Auto Auctions• Collected thousands of sensitive international documents such as passports and business licenses• Ensured compliance with Canadian and American regulatory standards for ease of transactions• Advised clients of appropriate deposits based on their buying aspirations• Worked with Manhiem’s financial department to set buyers credit limits, sometimes as high as $1 million USD• Oversaw all operations pertaining to clients account and reported them to the operations manager whenever necessary• Managed reception area which included, but was not limited to; greeting clients, employees & visitors. Collected and distributed mail. Managed office supplies. Planned various company parties and events. Kept kitchen area clean and tidy. Filed bills of lading and invoices. Assisted all departments with any tasks as needed