Cassandra Canseco Email & Phone Number

Montgomery, Al, Us

Account owner for LATAMs largest mobile service provider, collaborating closelyto ensure service delivery and resolve issues promptly.LATAM’s main POC for customer inquiries, maintaining high level service.Order processing, tracking, and shipping of mobile device orders for Mexico regionBudgeting

Manage inquiries from users across Canada, the U.S., Mexico, and LatinAmerica, demonstrating a strong sense of urgency to resolve issues.Outstanding customer service, consistently exceeding KPIs and SLAs.Delivering effective and efficient solutions to mobility-related incidents,showcasing exceptional troubleshooting skills.Efficiently assign and monitor tickets through ServiceNow, resolving incidentswithin 24 hours while maintaining proactive communication with users toensure prompt resolutions and organized incident management.