All things that help the marketing department run smoothly.

-Provided constant administrative support to an off of engineers including proofreading and formatting documents, organizing mail and shipping needs, and scheduling conference rooms.-Transferred phone calls to appropriate engineers.-Greeted clients as they arrived and contacted the engineers that clients were meeting with. -Assisted in print room, utilizing engineering scanner and printer.

- Provided ongoing support to clients via phone and email (understanding functionality, navigation and general use of the software applications)- Communicated with insurance carriers on a regular basis to ensure that their data matched the data in the Benefitfocus platform- Provided an accurate time frame for issue resolution to clients- Transferred phone calls to appropriate HR departments and insurance carriers depending upon client needs- Provided up-­to-­date information to clients about deadlines and requirements that changed on a frequent basis- Completed foundational benefits and client­-specific training courses to further my knowledge and better assist clients using Benefitfocus software- Reason for leaving: Contract ended

- Provided check­in and check­out services for guests- Resolved guest complaints- Provide the best customer service experience possible- Directed phone calls to appropriate department- Provided information about the resort, rooms, services and amenities provided by the resort to prospective guests over the phone and by email- Assisted in reservations when needed- Provided concierge services for guests, including booking tours and meals,and creating a personalized itinerary

- Assisted guests in making reservations over the phone and via e­mail- Answered questions regarding the inn, reservations, and gave general information about Charleston, SC over the phone and via email- Provided check­in, check­out, and concierge services for guests.- Assisted managers in inspecting rooms before check­ins as needed

Assisted busy clients by accomplishing tasks that they were unable to give detailed attention to, including, but not limited to:- Data entry projects: translated information into a spreadsheet and subsequently assisted in developing a presentation using its results- Research projects: located information and entered found information into a well­-organized spreadsheet for a magazine database- Wrote and mailed thank you notes