Cassandra Chamberlain Email & Phone Number

Luton, England, United Kingdom

•Delivering clear and concise communications to continuously improve the customer experience •Collaborating with various stakeholders to challenge the norms and initiate positive change to the customer experience •Working closely with the inflight retail team to manage multichannel communications on board, including the launch of the digital service 'easyJet onboard' •Planning and challenging communication approaches through A/B testing and interpreting the analysis for future learning •Project managing and owning commercial communications on projects such as cabin bags propositions, pre-flight emails and flight vouchers •Managing close working relationships with key stakeholders across the customer experience team and beyond •Proofreading communications across multiple channels •Championing the clear and concise easyJet tone of voice •Providing strategic and engaging communication plans

Luton, England, United Kingdom

•Working closely with international marketing teams on localised CRM strategy and performance•Leading pan-European marketing campaigns, working with agencies to deliver paid and organic assets•Copywriting internal channel content for homepages, CRM, app, social media, push notifications and inflight display.•Proof-reading and managing translations from a central perspective•Project managing marketing campaigns, working closely with internal stakeholders•Creating internal communications on marketing activity in newsletters, internal articles and on Workplace.•Providing post-campaign analysis from Google Analytics

Windsor, Berkshire, United Kingdom

• Developing the creative voice for Venntro across websites, newsletters, email campaigns and blog posts.• Social media management, taking ownership of Twitter, Facebook, LinkedIn and YouTube accounts for various dating brand partners.• Proofreading all projects including other content writer's work to ensure accuracy and consistency before release.• Working collaboratively with graphic designers to ensure copy is correct in all materials.• Researching customer's needs and target audiences to develop audience accurate profiles/personas. • Keeping up-to-date with the latest SEO practices and optimising content accordingly.• Analysing conversions and engagement from each campaign using Google Analytics.

Windsor

My year on the customer care team gave me valuable insight into the Venntro audience and customer base. This allowed me to communicate better with them on in my later marketing role.

Bournemouth, United Kingdom

Whilst completing my degree, I worked as a manager of a French Connection concession in House of Fraser, managing a team of five.

Windsor, Berkshire, United Kingdom

From the age of 16, I worked at French Connection as a sales assistant. This was weekends and holiday cover whilst I studied for my GCSEs and A Levels.

It all started with a monologue I submitted for a new character and ended in being awarded a place on a team of young writers tasked with creating a spin off series for popular soap opera Eastenders. I worked closely with a team of writers on various projects including managing character Twitter accounts, script writing and editing.

Bachelor'S Degree, Scriptwriting For Film And Television

Education record